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Issue:

When a purchase requisiton is created in the ERP system and needs to be sent to external sourcing (e.g. in SRM), an outbound XML is triggered from the ERP system. In some cases the triggering fails and no XML is created.
Simlarly, when purchasing documents (e.g. PO, contract) are created/changed (either manually, or by an inbound XML from an external system like SRM), an outbound XML can also be generated to the external system, for example to confirm the successful processing of the inbound XML.

However, it can occur that these XMLs might not get triggered. The below guide provides the steps about how to troubleshoot such problems.

Please select the document type where the problem occurs:

Purchase Requisition

Purchase Order

Purchase Order with Contract reference (Call off)

Contract