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The Change Service Request enterprise service is used by help desk employees or customers to change a service request.

Technical Details from the ES Workplace

ES Workplace Requirements: Internet Explorer 5.0 or higher (PC); SDN username and password

View this enterprise service and its WSDL in the ES Workplace

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Enterprise Service Interface

Manage Service Request (view this enterprise service interface in the ES Workplace)

Process Component

Service Request Processing (view model for this process component in the ES Workplace) (Diagram legend)

Business Object

Service Request

Applicable ES Bundles

Usage Notes

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Examples

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Here is an example SOAP input message for this service:

ECC_SRVCREQCHGRC_Input.xml
<?xml version="1.0" encoding="UTF-8" ?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema"><SOAP-ENV:Header><sapsess:Session xmlns:sapsess="http://www.sap.com/webas/630/soap/features/session/"><enableSession>true</enableSession></sapsess:Session></SOAP-ENV:Header><SOAP-ENV:Body><ns1:ServiceRequestERPChangeRequest_sync xmlns:ns1='http://sap.com/xi/EA-APPL/SE/Global'><ServiceRequest><ID>200000978</ID><RequestedProcessingPeriod><StartDateTime>2008-06-04T05:35:49.184+00:00</StartDateTime><EndDateTime>2008-06-04T05:35:49.184+00:00</EndDateTime></RequestedProcessingPeriod><Item><ID>001</ID><DamageServiceIssueCategoryCatalogueID>C</DamageServiceIssueCategoryCatalogueID><DamageParentServiceIssueCategoryID>PC</DamageParentServiceIssueCategoryID><DamageServiceIssueCategoryID>F</DamageServiceIssueCategoryID><ObjectPartServiceIssueCategoryCatalogueID>B</ObjectPartServiceIssueCategoryCatalogueID><ObjectPartParentServiceIssueCategoryID>PC</ObjectPartParentServiceIssueCategoryID><ObjectPartServiceIssueCategoryID>1</ObjectPartServiceIssueCategoryID><OrdinalNumberValue>1</OrdinalNumberValue><actionCode>02</actionCode><Cause><ID>001</ID><CauseServiceIssueCategoryCatalogueID>5</CauseServiceIssueCategoryCatalogueID><CauseParentServiceIssueCategoryID>PC</CauseParentServiceIssueCategoryID><CauseServiceIssueCategoryID>1</CauseServiceIssueCategoryID><OrdinalNumberValue>1</OrdinalNumberValue><actionCode>02</actionCode></Cause></Item></ServiceRequest></ns1:ServiceRequestERPChangeRequest_sync></SOAP-ENV:Body></SOAP-ENV:Envelope>