Example: Create service request
The following xml example data creates a service request (also called service notification) document in ERP for a given customer and a given equipment.
Prerequisites
The backend system contains the relevant master data: this customer and this equipment exist and there is a catalog profile assigned to the equipment.
The example refers to customer with the ID 11712 and equipment 10003562 with catalog profile PC.
Example XML
Input parameters
<?xml version="1.0" encoding="UTF-8" ?>
<ns1:ServiceRequestERPCreateRequest_sync xmlns:ns1="http://sap.com/xi/EA-APPL/SE/Global">
<ServiceRequest>
<IndividualMaterialID>10003562</IndividualMaterialID>
<MaintenancePlantID>1200</MaintenancePlantID>
<WorkCentreID>PC-SERV</WorkCentreID>
<TypeCode>S1</TypeCode>
<RequestedProcessingPeriod>
<StartDateTime>2008-06-04T05:27:00.119+00:00</StartDateTime>
<EndDateTime>2008-06-04T05:27:00.119+00:00</EndDateTime>
</RequestedProcessingPeriod>
<Description>Testing</Description>
<Item>
<DamageServiceIssueCategoryCatalogueID>C</DamageServiceIssueCategoryCatalogueID>
<DamageParentServiceIssueCategoryID>PC</DamageParentServiceIssueCategoryID>
<DamageServiceIssueCategoryID>E</DamageServiceIssueCategoryID>
<ObjectPartServiceIssueCategoryCatalogueID>B</ObjectPartServiceIssueCategoryCatalogueID>
<ObjectPartParentServiceIssueCategoryID>PC</ObjectPartParentServiceIssueCategoryID>
<ObjectPartServiceIssueCategoryID>5</ObjectPartServiceIssueCategoryID>
<OrdinalNumberValue>1</OrdinalNumberValue>
<Cause>
<CauseServiceIssueCategoryCatalogueID>5</CauseServiceIssueCategoryCatalogueID>
<CauseParentServiceIssueCategoryID>PC</CauseParentServiceIssueCategoryID>
<CauseServiceIssueCategoryID>5</CauseServiceIssueCategoryID>
<OrdinalNumberValue>1</OrdinalNumberValue>
</Cause>
</Item>
<ContactParty>
<InternalID>11712</InternalID>
</ContactParty>
</ServiceRequest>
</ns1:ServiceRequestERPCreateRequest_sync>
Corresponding output parameters:
<ServiceRequest> <ID>200000978</ID> </ServiceRequest> <Log />