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A Service Request describes the exception situation of a product or technical object in a company, and requests the service provider to service the product or technical object.

The customer contacts the help desk of the service provider in order to request a service, and the help desk employee creates a service request. The customer can also send the request by using an online application. The service provider processes the request.

Enterprise Service Operations

Technical Details from the ES Workplace

ES Workplace Requirements: Internet Explorer 5.0 or higher (PC); SDN username and password

View this business object in the ES Workplace

Applicable ES Bundles