Service Request Processing is the recording and resolving of service requests that customers use to report problems with products.
Use
This process component contains queries about a product that a customer sends to an original equipment manufacturer or a company offering services. Service requests are also used in customer services in case of malfunctions in installations and/or other exceptional situations.
The aim is to solve these problems as quickly as possible with minimum effort and maximum customer satisfaction. The resolution of the service request can be charged to the customer.
Enterprise Services
- Find Allowed User Status by ID and Type (Service Request business object)
- Find Allowed Type (Service Request business object)
- Check Service Request Creation
- Read Service Request
- Change Service Request
- Check Service Request Change
- Read Service Request Attachment Folder
- Change Service Request Attachment Folder
- Create Service Request
- Find Service Request by Elements
- Release Service Request
- Postpone Service Request
- Close Service Request
- Set Service Request Delete Indicator
- Release Service Request Task
- Reset Service Request Delete Indicator
- Close Service Request Task
- Set Service Request Task Successful
Business Object
Applicable ES Bundles
Usage Notes
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Examples
- Add examples and/or code showing how to use this service here