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Overview

You have configured the E-mail Notification but still no outbound messages appear on SOST and no e-mail is received by the user for some specific tasks that reach user's inbox.

Solution:

Check if the task is specified in the following IMG activity:

SPRO > Governance, Risk and Compliance > General Settings > Workflow > Workflow E-mail Notifications > Maintain Workflow Notifications (Business Scenario > Filter Basic Data > Filter Settings).

If the task is not specified add it to the filter so that when such an item comes in the work inbox, e-mail notification is triggered.

Related Notes

SAP Note: 1784868 GRC 10.0 Email notification is not sent for Incident workflow.

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