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In order to troubleshoot an Internet Transaction Server (ITS) related problem, it is important to know what is relevant for ITS and which components are involved in ITS. There are several things influencing the behaviour of ITS (and SAP GUI for HTML [WebGUI] as well).

This troubleshooting guide was written based on the steps and methodology followed by experienced SAP Product Support engineers and ITS developers. Following these steps you can learn and find solutions quickly using the know-how and expertise collected by the professional ITS Product Support community.

Most of the problems can be solved by following the below 5 STEPS in the affected system:

This page is the landing page of:

ITS Troubleshooting Guide

Tiny link (useful for e-mail):

https://wiki.scn.sap.com/wiki/x/qQZBGQ

STEP1: 

SITSPMON - Health Check

Execute transaction SITSPMON to sort out potential problems using the Health Check tab
as described in KBA 3031743 .

STEP2:

LATEST KERNEL

Are you using the latest SAP Kernel?


...especially the component "disp+work" should be checked.
(Click here for more details on ITS-fixes delivered in the latest kernel.)


STEP3:

Latest CL_HTTP_EXT_ITS or  CL_HTTP_EXT_ITS_2

Are you using the latest Basis Support Package
(SAP_BASIS, SAPKB... or SAPK-...INSAPBASIS)?


...especially the classes  CL_HTTP_EXT_ITS  and CL_HTTP_EXT_ITS_2 should be checked which are delivered in the SAP_BASIS SP.


STEP4:

Checking ITS
Configuration & Settings

a) Review ITS Service Configuration (GUI Configuration).
Are the used GUI Parameters correct?

b) Check ITS related profile parameters.

c) Learn more about ITS feature flags here.


STEP5:

If you believe, that all of the above are correct (i.e. latest kernel, latest handler and correct configuration), here are few special cases and troubleshooting tools:



SPECIAL CASES:TROUBLESHOOTING TOOLS:
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