Registration

Dear SAP Community Member,
In order to fully benefit from what the SAP Community has to offer, please register at:
http://scn.sap.com
Thank you,
The SAP Community team.
Skip to end of metadata
Go to start of metadata

xApp Mobile Asset Management for Utilities Frequently Asked Questions

Which key business processes does the Mobile Asset Management for Utilities application support?

Valid For: xMAM for Utilities 1.0

The Mobile Asset Management for Utilities scenario is comprised of the following key processes:

  • Periodic and a periodic meter reading
  • Device installation / removal / replacement
  • Disconnection / reconnection of utility installation
  • Customer-specific utility processes

back to top

Does Mobile Asset Management for Utilities include all Mobile Asset Management processes, such as the handling of malfunction reports and repair orders?

Valid For: xMAM for Utilities 1.0

Yes. The Mobile Asset Management application is only the utility specific enhancement to the standard version of Mobile Asset Management.
The Mobile Asset Management component is included in the Mobile Asset Management for Utilities component. Therefore all the functions that are available in standard Mobile Asset Management remain, as they are delivered or have been enhanced by specific functions for utilities.

back to top

What is the maintenance strategy for Mobile Asset Management for Utilities 1.0?

Valid For: xMAM for Utilities 1.0

SAP plans to deliver two new release services (SR) each year for the Mobile Asset Management for Utilities. SAP will maintain the Mobile Asset Management for Utilities 1.0 application until December 2008.

back to top

What are the minimum hardware requirements for the front-end client application?

Valid For: xMAM for Utilities 1.0

The minimum requirements for the mobile client are:

  • Mobile Asset Management for Utilities runs on devices based on Microsoft Pocket PC 2003, WinCE or Win32, Win 5.0 (with performance limitations) 128 MB RAM is required.
  • Which configuration scenarios are possible for the backend, the middleware and the front end?

You have the following configuration options:

Case 1: One back end client - one Web Application Server - one front end application

Case 2: One back end client - multiple Web Application Servers - one front end application (scalability)

Case 3: Multiple back end clients - one Web Application Server - each back end refers to an own front end application (refer to hosting model; small adjustments to the project are necessary)

Case 4: Multiple back end clients - one Web Application Server - one front end application (this scenario requires massive changes within an implementation project and does NOT run in MAU standard)

Case 5: One back end client with one integrated Web Application Server - one front end application (works, but is not recommended because of the dependencies between both components; e.g. application of support packages)

Case 6: One back end ERP system - reuse existing Web Application Servers (e.g. CRM, BW) (works, but is not recommended)

back to top

What are the important OSS notes for Mobile Asset Management for Utilities 1.0?

Valid For: xMAM for Utilities 1.0

SAP note 672781 is the composite note for xMAM for Utilities 1.0. This composite note consolidates all notes, including all service releases (SR).

For each service release (SR) we have a detailed separate SAP note:

  • SR03: 777970
  • SR04: 852436
  • SR05: 912237

The release restrictions (e.g. hardware, processes, etc.) are described in the following SAP notes:

  • SR03: 782016
  • SR04: 852695
  • SR05: 912509

back to top

Which kinds of information and tools are available on the subject of Sizing?

Valid For: xMAM for Utilities 1.0

The Client Data Calculator is available for this purpose on Service Market Place: http://service.sap.com/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01200252310000063877&

How does SAP position the topics scheduling and dispatching with the SAP Mobile Asset Management and Mobile Asset Management for Utilities applications?

Valid For: xMAM for Utilities 1.0

SAP solutions:
MRS solution (multi resource scheduling) from SAP Custom Development for the manual and automatic scheduling and dispatching of service notifications and service orders.

Scope of MRS tool:
Different input parameters, such as skills, priorities and GIS information, are used to determine the assignment of data from the IS-U/CCS back end to the technicians.

Partner products:
It is also possible to use certification interfaces to link partner products for scheduling and dispatching. An example of this would be the certified product ClickSchedule from the company ClickSoftware.

back to top

  • No labels