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Keywords

CMS, ticket creation

Symptoms

Some CMS action fails, the reason of which could not be determined by means of this troubleshooting guide.

Solution

You are going to create a ticket on BC-CTS-CMS

Kindly prepare the necessary data for analysis by SAP support. The following approach would provide optimum processing effectiveness:

  • attach data as mentioned in SAP Note 1321831 and the log of the failing import step
  • if available also attach the log file of the failed CMS action (like log of failed import step or assembly step)
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