ASE-related components
SAP ASE for Business Suite
- BC-DB-SYB
- BW-SYS-DB-SYB
Standalone ASE
- BC-SYB-ASE
(If you use ASE as a repository database for BO, please select this.)
Information sent to SAP support
Errorlog / trace (Window edition)
Installation log
- c:\Program Files\sapinst_instdir\
- C:\sybase\<SID>\ASE-16_0\install\<SID>.log
- C:\sybase\<SID>\ASE-16_0\install\<SID>_BS.log
- C:\sybase\<SID>\ASE-16_0\install\<SID>_JSAGENT.log
- C:\sybase\<SID>\<SID>.cfg
Network log
- C:\user\sap\<SID>\DVEBMGS00\work\
*Please change to appropriate drive letter.
sybdiag
KBA 1642301 - SYB: Collecting diagnostic data for Sybase ASE support
https:// support.wdf.sap.corp/sap/support/notes/1642301
System log
sm21
Run time error
st22
Other
for performance issue
- st06(OS monitor)
- st03n(workload monitor)
- stad(single statistical record)
Useful link for Adaptive Server Enterprise
SCN, Wiki
Adaptive Server Enterprise Channel
SAP Applications on SAP Adaptive Server Enterprise (SAP ASE) http:// scn.sap.com/community/ase/content
Manual site
SAP official manual site http://help.sap.com/adaptive-server-enterprise
Sybase old manual site http://infocenter.sybase.com/help/index.jsp
Business Suite on ASE Guide http://service.sap.com/instguides
-> SAP NetWeaver -> SAP NetWeaver <Release> ->Operations (monitoring and operating) -> Database-Specific Guides ->SAP DBA Guide: Sybase Adaptive Server Enterprise
FAQ
KBA 2162183 - SYB: Frequently Asked Questions for SAP ASE
Getting Started with SAP Applications Using SAP Adaptive Server Enterprise
SAP Note: 1680803 SYB: SAP Adaptive Server Enterprise - Best Practice for SAP ERP and SAP BW Sybase
Keyword tips in SAP Support Knowledge Search
If you see a database error in ASE errorlog, you should search it by a database error in ASE errorlog than a error in system log (sm21).
The errorlog format of ASE is various, but I support two following representative things here.
Error Number: 1105.
What keyword is most appropriate to find answer ?.
server Error: 1105, Severity: 17, State: 2 |
server Error: 1105, Severity: 17, State: 4 |
Error with a error number
- Search with ‘ASE’ + Error number
- Please add a word from error message if many results are returned
EX2) system exception
What keyword is most appropriate ?
kernel attempted read from memory location FFFFFFFFFFFFFFFF from instruction at location 0x000000000159FC87 |
- Search with “System exception” + function in the top of stack trace
- If terminate_process or ex_raise in stack trace, please select a function just before that
- It is favorable for all functions to accord
- If there is no result, please change the keyword to “signal” or ”infected” instead of ”system exception”