How to activate trace for NWBC for Desktop?
You are requested by SAP support consultant to provide a trace.
Go to menu Support
A popup will be displayed after step 1. Choose the corresponding trace level and click OK.
Trace level description
Error: Only errors (default setting)
Warning: Only warnings
Information: General information
Verbose: Highest trace level
Extended Supportability in NWBC for Desktop
To get the Extended Supportability menu, you have to keep pressing CTRL while clicking menu button in NWBC otherwise the menu is not displayed.
See below picture:
All NWBC traces and log files are written into the user local directory. For versions Microsoft Windows Vista and above, the path is:
For Microsoft Windows XP, the path is:
C:\Documents and Settings\<user name>\Local Settings\Application Data\SAP\NWBC\Traces
Related SAP Notes/KBAs
KBA 1883689 - Trace types for analyzing NWBC issues - Guided Answers