How does SAP deal with cloud data and security?
Please see the Security Guide for SAP Product Stewardship Network on the SAP Service Marketplace.
What are the recommended Browser types and versions?
Please see SAP Note 1762855 for information about supported browsers.
Which languages are supported?
SAP Product Stewardship Network is available in:
- Simplified Chinese
- Traditional Chinese
What search capabilities are available on SAP Product Stewardship Network?
There is a magnifying glass symbol in the toolbar on the left-hand side of the screen. It allows you to search for:
- Connected Suppliers
- Connected Customers
In the product compliance scenario you can also search for:
- Component Declarations
- Received Product Requests
- Product Declarations
- Sent Component Requests
Do I receive e-mail notifications in case I have a new notification in my Product Stewardship Network inbox?
This depends on your personal settings. On the top right hand corner of the screen you can click your name to open your user profile. In the Notifications section of your profile you can choose how frequently you want to receive e-mail updates about activity on SAP Product Stewardship Network.
How can I change my password?
While you're logged on to SAP Product Stewardship Network, click your name at the top of the screen on the right side to open your user profile. Then click "SAP ID User Information" on the left pane on the popup. From there, click "Go to SAP ID Cloud Identity to edit your user data".
While registering at SAP Product Stewardship Network I was not asked for a password. Where can I set my password?
In case you have not been asked for a password during the registration process, the system has recognized you based on the e-mail adress you used for registration. The reason for that is that you have registered at some other SAP platform in the past (e.g. SAP Service Marketplace) using the same e-mail address. In this case a password is already associated with this e-mail adress and you use the same password to log on to SAP Product Stewardship Network. If you do not remember that password, simply request a new password. To do so, navigate to the SAP Product Stewardship Network logon page and click the "Forgot password" link. You will then be able to set a new password. Please note that this password is then also valid for SAP Service Marketplace or other SAP platform you've registered for in the past.
Registration & System Access
How do I register for SAP Product Stewardship Network?
I registered for the wrong scenario. How can I change it?
During registration I didn't receive an activation link to activate my account. What should I do?
My activation link doesn't work. What shall I do?
I have registered on SAP Product Stewardship Network. What do I need to do next?
Why do I also need to register on the community?
How can I reset my password for SAP Product Stewardship Network?
I'm responsible for more than one company, which company do I register for?
I'm receiving reminder emails to register, although I've already registered.
How do I edit my company's profile?
To edit your company's profile, simply click on the company name in the top right-hand corner of the screen. Your company profile opens and can be edited. Note that you can edit your company's profile only if you are a company administrator.
How can I upload a logo to my company profile?
How can I change my company contact information?
- Under Contact Information, click Change.
- Select the user from the dropdown list.
Is my network visible to other users in SAP Product Stewardship Network?
No, your network connections cannot be seen by others. This is only visible to you
Notifications remain in the HOME work center after I have read them. How can I delete them?
It is correct that notifications remain in the HOME work center after you have read them. They will not be deleted automatically. To remove notifications, click the Delete notification button for the corresponding notification.
When do I receive a notification?
A list of instances that trigger a notification is provided here under The "Inbox" View.
SAP Product Stewardship Community
I can read the community posts, but I'm not able to post content myself. Why is that?
You can only create content when you are logged in. Please make sure, you are logged in, by checking the status on top of the screen. In case you don't have a user, you have to register first.
I don't have a user for the communtiy. How can I register?
Use the Register link on top of the screen. Please ensure that you use your SAP Product Stewardsship Network credentials (password and email-address) for registering for the community. In case you want to register for the community before registering at SAP Product Stewardship Network, choose a Display name and enter your First Name, Last Name and your email-addressand finish the registration. You will then receive a P-user. Make sure you use the same data afterwards for registering at SAP Product Stewardship Network.
Scenarios on PSN
What is the meaning of the different scenarios?
SAP Product Stewardship Network is an open platform to enable different activities within the context of supply chain communication and collaboration. The information being distributed and shared can belong to different domains, e.g. chemical compliance on the product level, conflict minerals compliance on the company or product level, or company-wide sustainability assessments. These domains are called scenarios in SAP Product Stewardship Network and are selectable right after the login page.
How can I switch between different scenarios?
When you log on, you can select which scenario you like to work with. While you're logged on, you can switch to other Scenarios by using Change Scenario in the quick activities on the left side of the screen.