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"Run SAP for Retail" - Retail specific Best Practices for Solution Operations

For retailer's global end-to-end solutions with typically high data volumes, an optimized operational concept is key for lowering operating costs, proactively avoiding incidents, ensuring a stable system performance and enabling growth and innovation.

"Run SAP" (Service Market Place -SMP- Credential required) is a proven methodology which guides the customer through the process of implementing an organizational concept. With "Run SAP for Retail", Retail-specifc Best Practices for Solution Operations are available as accelerators to the "Run SAP" methodology. Starting with typical business processes of Retail customers, for each process step specific and proven best practices recommendations are given how to monitor the business processes, how to handle some typical exceptions or errors, which jobs should be scheduled, etc.

Implementing these Best Practices based on a set of SAP Standards for Solution Operation  (SMP) helps to gain greater efficiency, transparency, and solution availability in the application management. SAP Solution Manager additionally supports in this.

Driving Efficiency with End-to-End Solution Operations - Podcasts

The End-to-End Solution Operations podcast series, delivered to you by SAP Active Global Support, provides you insight into standardization of solution operations, and how it enables you to manage your applications and mission-critical operations efficiently. Listeners will learn about the concept of End-to-End Solution Operations, along with the standards upon which they are based. In each of these podcast sessions you will hear from SAP experts about proven processes, pre-configured tools, best practices, and services that are available, allowing an increased positive impact on key areas, such as business process performance and availability, data consistency and transparency, as well as maintainability and upgradeability. Follow this link to access the podcasts.

"Run SAP for Retail" Operations Best Practices

These Best Practice documents are Retail specific accelerators to the "Run SAP" methodology:

  • Manage Operations for SAP for Retail: Forecasting and Replenishment (SMP credentials required) - This Best Practice helps you set up a Business Process Monitoring concept for your SAP Forecasting and Replenishment solution. The concept aims to define procedures for business process oriented monitoring, error handling and escalation procedures and gives orientation for defining suitable monitoring objects for your Forecasting and Replenishment Process.
  • Manage Operations for SAP for Retail: POS Inbound: (SMP credentials required) - This Best Practice helps you set up a Business Process Monitoring concept for your POS Inbound process. The concept aims to define procedures for business process oriented monitoring and error handling and escalation procedures and gives orientation for defining suitable monitoring objects for your SAP for Retail POS Inbound Process.
  • Manage Operations for SAP POS Download:   (SMP credentials required) - This Best Practice helps you to set up a Business Process Monitoring and error handling concept for your SAP for Retail POS Download Process.
  • Manage Operations for SAP POS Data Management - POS Analytics Content: (SMP credentials required)
    This Best Practice helps you set up a Business Process Monitoring and error handling concept for your SAP for Retail POS Data Management Solution and POS Analytics Content. 
  • Manage Operations for SAP POS: (SMP credentials required)
    This Best Practice helps you to set up a Business Process Monitoring and error handling concept for your SAP POS solution.
  • Manage Operations for SAP Enterprise POS:   (SMP credentials required)
    This Best Practice helps you to set up a Business Process Monitoring and error handling concept for your SAP Enterprise POS solution.
  • Manage Operations for ERP Replenishment:   (SMP credentials required) - This Best Practice helps you to set up a Business Process Monitoring and error handling concept for your SAP for Retail ERP Replenishment Process.
  • Manage Operations for SAP Workforce Management: (SMP credentials required)
    This Best Practice helps you to set up a Business Process Monitoring and error handling concept for your SAP for Retail Workforce Management Solution.
  • Manage Operations for SAP Merchandise and Assortment Planning: (SMP credentials required)
    This Best Practice helps you to set up a Business Process Monitoring and error handling concept for your business process SAP Merchandise and Assortment Planning (SAP MAP). 
  • Manage Operations for SAP Price Optimization: (SMP credentials required)
    This Best Practice helps you to set up a Business Process Monitoring and error handling concept for your SAP Price Optimization solution.
  • Manage Operations for SAP for Retail Global Data Synchronization (GDS) : (SMP credentials required)
    This Best Practice helps you to set up a Business Process Monitoring and error handling concept for your SAP for Retail Global Data Synchronization solution (GDS).
  • Data Volume Management for SAP Retail:  (SMP credentials required)
    This document describes main Retail business processes and their contribution to data growth in a Retail environment. As Data Volume Management strategies, it contains specific possibilities of data avoidance, summarisation, deletion and archiving.

SAP Solution Manager - Retail Demo:

The Demo „ SAP Solution Manager - Retail Demo" by Patrick Möbert, including Demo How-To covers two real live Retail examples and shows how they can be supported by SAP Solution Manager.

The document Setup Guide - Business Process Monitoring provides a guideline how to setup Business Process Monitoring in the SAP Solution Manager.

How can a retail customer quickly benefit from the "Run SAP" methodology and Retail specific accelerators?

The article "Optimized Business Process Monitoring with "Run SAP for Retail" by Hendrik Hilger shows you how to adopt the Run SAP methodology in a SAP for Retail context.

  In case you have further questions, do not hesitate to contact: barbara.tine@sap.com



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  1. Cool Page, thanks for pointing us to this valuable information.

    Heike