THIS WiKi is discontinued from 2019
SAP is market leader in Retail Omnichannel Commerce solutions and has a strong portfolio of innovations well integrated with the high volume channel systems.
This Customer WiKi provides the most comprehensive collection of Omnichannel Commerce innovations for SAP Retail businesses. This includes capabilities, scenarios, roadmap, solutions and components, recommended reference architecture, as well as first-hand guidance to the scenarios and processes built on the key components SAP (Hybris) Commerce, SAP Retail back ends, SAP CAR, SAP (Hybris) Marketing, and POS .
Feel free to contribute to the discussion on the blog "SAP Retail Omnichannel Commerce - Innovations and Reference Architecture", and raise your questions.
Moderator: Ingo Woesner, Global Director, Product Management Retail Omnichannel Commerce, SAP SE
SAP Community Network space: SAP for Retail
Watch the free online video lectures about SAP Retail Omnichannel Commerce. 6000+ participants so far
New blog: SAP OPP “BLACK BOX Concept” – Implementation guidance for non-SAP environments
Watch the free video lectures about SAP Retail Omnichannel Commerce
- SAP Retail Omnichannel – Innovations Update December 2017
- SAP (Hybris) Commerce, integration package for SAP for Retail
- SAP Omnichannel Promotion Pricing at a Glance - Blog
- Omnichannel Model Company - Set Up your blueprint system in days
- Omnichannel Article Availability and Order Sourcing
- How to Speed up SAP Hybris Commerce Integration Projects - Blog
- Forbes: What Will It Take For Consumers To Open Their Homes (And Their Refrigerators) To A Stranger?
- The Promise of Multichannel Retailing - by McKinsey
- Five Fundamentals for Omni-Channel Commerce Success - SAP Whitepaper
- How to Transform your Business for Omni-Channel - A 10 Step Guide to Success - Hybris eBook
SAP Whitepaper "Retail in a Digital World - How to Survive and Thrive"
- Retail. Digital. Infinite Opportunities - Video - by Lori Mitchell-Keller
- How the retail revolution forces brands to go beyond CRM
- How to resolve omnichannel conflicts within your company
- Avoiding an Omnichannel Omnishambles: Make it Mom-proof - by Jamie Anderson
- Challenges of Endless Aisles for Retailers
- Drop Shipment 101
- Watch the free video lectures about SAP Retail Omnichannel Commerce
- Time is Right to Move from Silo’ed to Omnichannel Commerce Now! - Blog
SAP Retail Omnichannel Commerce - Innovations and Reference Architecture - Blog
SAP & Hybris Retail Omnichannel Commerce Webinar Series 2016 - Recordings
- SAP Retail Omnichannel – Innovations Update December 2017
- Omnichannel Promotion Pricing at a Glance - Blog
- Omnichannel Article Availability & Order Sourcing - Blog
- SAP Hybris Commerce, integration package for SAP for Retail - Blog
Offer Recommendation for SAP Retail Omnichannel Commerce - Blog
- Product Recommendation for SAP Retail Omnichannel Commerce - Blog
- Omnichannel Promotion Pricing with CARAB 2.0 FP1
- Omnichannel Article Availability & Sourcing in CARAB 2.0 FP1 and FP2
- SAP Hybris Commerce, integration package for SAP for Retail
- How Brooks Brothers is Building its Omni-channel World of Fashion
- GK Software CEO: Central SAP Omnichannel Pricing Engine powered by GK - Interview (German)
- TataCliq marketplace is live with SAP and Hybris Commerce
- LIDL runs SAP for Retail powered by SAP HANA - Testimonial in German / English
Migros: Omnicommerce - Testimonial - English
COOP runs simpler with SAP Point of Sales by GK - Testimonial - English
Omnichannel retailer COOP Switzerland - SAP is the heart of our IT by Swiss IT magazine
Aldi Nord setzt auf SAP - by Lebensmittelzeitung (in German, for subscribers only)
- More SAP Retail Win Stories
Video: Your Road to SAP S/4HANA and Beyond - by Hasso Plattner
- Understand the Business Benefits of S/4 HANA better - by Hasso Plattner
- SAP Hybris Commerce
- Hybris Commerce - Home page
- Hybris Commerce - Portal**
- Hybris Commerce - Online Documentation**
- Hybris Data Hub**
- Hybris Assisted Service Module (ASM) - Clienteling and Customer Engagement
SAP Hybris Commerce - Generic Integration with SAP solutions
Hybris/SAP Integration - Customer Presentation (request access)
- Application Help
- Hybris DataHub - Extensibility Guide for SAP Integration
- Getting Started with SAP ERP Integration
- Asynchronous Order Management
- Rapid Deployment Solutions
- SAP Hybris Commerce - SAP Retail specific Integration
- SAP Hybris Commerce, integration package for SAP for Retail - Blog
- video lectures > see openSAP course, week 1 and 4
- Retail Article Data Mgmt, Integration and Governance
- OSS Component CEC-COM-BSC-MDX-ART for Article Data Management
- Webinar recording and PDF - Hybris Wiki **
- Webinar Recording - SAP PartnerEdge
- RDS - SAP Hybris Commerce 6.0 integration with SAP ERP incl. IS Retail - Blog
Overview
- SAP Marketing Cloud - Youtube Channel - Deep Dive videos
- SAP Marketing Cloud Community - Homepage
- SAP Marketing ranked as Leader in Gartner Magic Quadrant 2016
- Integration of SAP Marketing with SAP Commerce - Docu
- Best Practices for SAP Marketing Cloud
Product & Offer Recommendation
- Personalized Customer Experience in Retail Commerce – A Delicate Flower - Blog
- Product Recommendation for SAP Retail Omnichannel Commerce - Blog
- Offer Recommendation for SAP Retail Omnichannel Commerce - Blog
- FAQ - SAP Marketing - Product & Offer Recommendation
SAP Marketing Cloud: B2C Commerce – Targeted Marketing with Segmentation
SAP Customer Activity Repository
- SAP CAR - Application Help (by release)
- SAP CAR - What's New (by release)
- RDS - SAP CAR
- Data Replication between SAP backend(s) and SAP CAR
Omnichannel Article Availability and Dynamic Order Sourcing (OAA)
- Omnichannel Article Availability at a Glance
- OAA Documentations
- OAA Configuration and Setup
- Helpful links for OAA Developers
- OSS Components
- CEC-COM-BSC-OAA - SAP Hybris Commerce parts
- CA-RT-CAR-OAA - SAP CAR parts
LO-MD-OAA - SAP ERP and S/4 based OAA parts
- LO-MD-PL - SAP ERP and S/4 based Plant Master parts
SAP Omnichannel Promotion Pricing (OPP)
- SAP Omnichannel Promotion Pricing at a Glance
- OPP - Functional Guide - PDF
OPP Application Help (select release)
OPP - what's new (select release)
OPP Extensibility (select release)
OPP Extensibility Example (SAP Note 2542001)
- RDS for OPP with S/4HANA
Offer Maintenance applications
- New Fiori app Manage Promotional Offers see https://fioriappslibrary.hana.ondemand.com/sap/fix/externalViewer/#/detail/Apps('F2053')/W14
- SAP Promotion Management for Retail
- OSS Components
- CA-DDF-RT-PPR – ABAP based Omnichannel Pricing Repository and outbound capabilities
- CA-DDF-RT-PPS – JAVA based Omnichannel Pricing and Promotion Service
- LO-MD-OPP - SAP ERP and S/4 order integration
- MDG for Articles becomes partner solution “SAP MDG RFM by Utopia” - Blog
- SAP In-Store Merchandise and Inventory Management - Online Docu
- SAP Store Solutions by GK
- Overview
- SAP POS solutions by GK Software
- video lectures > see openSAP course, week 4
- SAP Omnichannel POS by GK - Application Help
* SAP Support Portal accessible for SAP Customers only
** The Hybris WIKI is only accessible for Hybris license customers, Hybris partners and SAP employees. A registration is required.