The SAP Retail Omnichannel integration with SAP Commerce Cloud on Microsoft Azure (CCV2) is available from SAP Commerce Cloud 1905, extension package 08. Read this blog to learn more.
SAP is market leader* in Retail Omnichannel Commerce solutions and has a strong portfolio of innovations well integrated with the high volume channel systems. (* IDC Marketscape 2020)
This Customer WiKi provides the most comprehensive collection of Omnichannel Commerce innovations for SAP Retail businesses. This includes capabilities, scenarios, roadmap, solutions and components, recommended reference architecture, as well as first-hand guidance to the scenarios and processes built on the key components SAP (ex Hybris) Commerce, SAP Retail back ends, SAP CAR, SAP Marketing Cloud, POS, as well as new cloud-based solutions and services.
Moderator: Ingo Woesner, Product Manager, SAP Customer Experience, SAP SE
SAP Community Network space: SAP for Retail
Featured Highlights
- NEW SAP Named Leader in Worldwide Retail Commerce Platform Software Providers 2020by IDC MarketScape
UPDATED SAP Retail Omnichannel integration with SAP Commerce and SAP Commerce Cloud
Getting started with SAP Customer Order Sourcing (COS) - technical blog
SAP Customer Order Sourcing - cloud service available ("OAA" in the cloud)
Why Go Omni-Channel?
- Forbes: What Will It Take For Consumers To Open Their Homes (And Their Refrigerators) To A Stranger?
- The Promise of Multichannel Retailing - by McKinsey
- Five Fundamentals for Omni-Channel Commerce Success - SAP Whitepaper
- How to Transform your Business for Omni-Channel - A 10 Step Guide to Success - Hybris eBook
SAP Whitepaper "Retail in a Digital World - How to Survive and Thrive"
- Retail. Digital. Infinite Opportunities - Video - by Lori Mitchell-Keller
- How the retail revolution forces brands to go beyond CRM
- How to resolve omnichannel conflicts within your company
- Avoiding an Omnichannel Omnishambles: Make it Mom-proof - by Jamie Anderson
- Challenges of Endless Aisles for Retailers
- Drop Shipment 101
Expertise
- Watch the free openSAP course video lectures about SAP Retail Omnichannel Commerce with SAP Commerce (on-prem editions)
Time is Right to Move from Silo’ed to Omnichannel Commerce Now! - Blog
Shipments and Roadmap
- New: SAP Retail Omnichannel integration with SAP Commerce Cloud - now available
- SAP Omnichannel Promotion Pricing at a Glance - Blog
- Omnichannel Article Availability & Order Sourcing - Blog
- SAP (ex Hybris) Commerce, integration package for SAP for Retail - Blog
Product Recommendation for SAP Retail Omnichannel Commerce - Blog
- Omnichannel Promotion Pricing with CARAB 2.0 FP1
- Omnichannel Article Availability & Sourcing in CARAB 2.0 FP1 and FP2
Communities
Customer Testimonials and References
- NEW Gebr. Heinemann live with SAP Omnichannel Promotion Pricing as black box deployment
- GK Software CEO: Central SAP Omnichannel Pricing Engine powered by GK - Interview (German)
- TataCliq marketplace is live with SAP and Hybris Commerce
- LIDL runs SAP for Retail powered by SAP HANA - Testimonial in German / English
Migros: Omnicommerce - Testimonial - English
COOP runs simpler with SAP Point of Sales by GK - Testimonial - English
Omnichannel retailer COOP Switzerland - SAP is the heart of our IT by Swiss IT magazine
Aldi Nord setzt auf SAP - by Lebensmittelzeitung (in German, for subscribers only)
- More SAP Retail Win Stories
Beyond Omnichannel: Game Changing Innovations
Video: Your Road to SAP S/4HANA and Beyond - by Hasso Plattner
- Understand the Business Benefits of S/4 HANA better - by Hasso Plattner
Omnichannel stock availability and order sourcing
- SAP Customer Order Sourcing (COS) cloud service (independent from SAP CAR)
- SAP Customer Order Sourcing - on SAP.com
- SAP COS in a nutshell video on YouTube
- SAP COS at a Glance - meet OAA in the cloud!
- SAP Commerce Cloud Integration with SAP COS
- Building the Intelligent Enterprise with SAP COS
- Getting started with SAP Customer Order Sourcing (aka COS) - technical blog
- Tutorial: Create a Personalized Sourcing Strategy with COS - for developers)
- Tutorial: Create a Personalized Sourcing Strategy with COS - for developers)
- What's new in SAP Customer Order Sourcing - SAP Help
- New Feature Alert on Twitter
- Omnichannel Article Availability and Sourcing (OAA) based on SAP CAR:
- Omnichannel Article Availability at a Glance - blog
- How to integrate OAA with 3rd party commerce platforms - blog
- video lectures > see openSAP course, week 3 and 4
- OAA Documentations
- OAA Overview of versions and Features & what's new (select release)
- OAA Configuration and Setup
- OAA info collection for Developers
- OSS Components for OAA
- CEC-COM-BSC-OAA - SAP Commerce parts
- CA-RT-CAR-OAA - SAP CAR parts
LO-MD-OAA - SAP ERP and S/4 based OAA parts
- LO-MD-PL - SAP ERP and S/4 based Plant Master parts
CEC-COM-ODS - Odata integration with SAP Commerce Cloud
How-to videos for OAA
SAP Omnichannel Promotion Pricing (OPP)
- SAP Omnichannel Promotion Pricing - on SAP.com
- SAP Omnichannel Promotion Pricing at a Glance
- video lectures of the free openSAP course, week 2 ("press "enroll" to get access to the units)
- SAP OPP “BLACK BOX Concept” – Implementation guidance for non-SAP environments
- SAP OPP cloud service
- OPP - What's new (select release)
- Documentation and Guides
- OPP Extensibility (select release)
- RDS for OPP with S/4HANA
- Offer Maintenance applications
- OSS Components
- CA-DDF-RT-PPR – ABAP based Omnichannel Pricing Repository and outbound capabilities
- CA-DDF-RT-PPS – JAVA based Omnichannel Pricing and Promotion Service
- LO-MD-OPP - SAP ERP and S/4 order integration
- LOD-CID-OPP - Omnichannel Promotion Pricing (Cloud) Services
- CEC-COM-ODS - Odata integration with SAP Commerce Cloud
Complementary solutions for SAP Retail Omnichannel
SAP Commerce integration with SAP Retail Omnichannel
- New: SAP Retail Omnichannel integration with SAP Commerce Cloud - now available
- see also SAP Commerce Cloud integration with S/4HANA, S/4HANA Cloud and ERP for orders, business partners etc.
- SAP Hybris Commerce, integration package for SAP for Retail for SAP Commerce on-prem editions - Blog
- video lectures > see openSAP course, week 1 and 4
- Retail Article Data Mgmt, Integration and Governance
- OSS Component CEC-COM-BSC-MDX-ART for Article Data Management
- Webinar recording and PDF - Hybris Wiki **
- Webinar Recording - SAP PartnerEdge
- RDS - SAP Commerce 6.0 integration with SAP ERP incl. IS Retail - Blog
- newer versions might be available
SAP Mobile Consumer Assistant by GK Software
SAP Customer Data Cloud from Gigya - Central Registration and Consent Mgmt
- SAP Customer Data Cloud at a Glance
- Developer's Guide
- Demo webshop to test registration, sign-in, consents
SAP Customer Activity Repository (CAR)
SAP Customer Activity Repository
- SAP CAR - Application Help (by release)
- SAP CAR - What's New (by release)
- RDS - SAP CAR
- Data Replication between SAP backend(s) and SAP CAR
SAP Marketing Cloud (ex SAP Hybris Marketing)
Overview
- SAP Marketing Cloud - Youtube Channel - Deep Dive videos
- SAP Marketing Cloud Community - Homepage
- SAP Marketing ranked as Leader in Gartner Magic Quadrant 2016
- Integration of SAP Marketing with SAP Commerce - Docu
- Best Practices for SAP Marketing Cloud
Product & Offer Recommendation
- Personalized Customer Experience in Retail Commerce – A Delicate Flower - Blog
- Product Recommendation for SAP Retail Omnichannel Commerce - Blog
- Offer Recommendation for SAP Retail Omnichannel Commerce - Blog
- FAQ - SAP Marketing - Product & Offer Recommendation
SAP Marketing Cloud: B2C Commerce – Targeted Marketing with Segmentation
SAP Commerce (ex SAP Hybris Commerce)
SAP (Hybris) Commerce
- SAP Commerce - Home page
- SAP Commerce - Portal**
- SAP Commerce - Online Documentation**
- SAP Commerce Data Hub**
- SAP (Hybris) Commerce, Assisted Service Mode (ASM) - Clienteling and Customer Engagement
New SAP Commerce Cloud - Integration with SAP solutions
In general search api.sap.com for "commerce" to find the latest integrations and APIs
SAP Commerce Cloud integration via SAP CPI with SAP ERP / SAP S/4HANA / SAP S/4HANA Cloud
Manage Return orders with SAP Commerce Cloud - list of APIs and services
- SAP (ex Habris) Commerce on premise - integration with SAP solutions
- Oudated: SAP Commerce Integration with SAP solutions - A Compendium- Blog
Outdated: SAP (ex Hybris) Commerce/SAP Integration - Customer Presentation (request access)
- Application Help
- Getting Started with SAP ERP Integration
- Asynchronous Order Management in SAP (ex Hybris) Commerce
- Rapid Deployment Solutions
SAP Retail Core Merchandising and In-Store Solutions
- MDG for Articles becomes partner solution “SAP MDG RFM by Utopia” - Blog
- SAP In-Store Merchandise and Inventory Management - Online Docu
- SAP Store Solutions by GK
- Overview
- SAP POS solutions by GK Software
- video lectures > see openSAP course, week 4
- SAP Omnichannel POS by GK - Application Help
* SAP Support Portal accessible for SAP Customers only
** The Hybris WIKI is only accessible for Hybris license customers, Hybris partners and SAP employees. A registration is required.