After a 9 months pause this WiKi is CONTINUED covering the Retail Omnichannel integration with SAP Cloud solutions. New and updated blogs will be highlighted. Stay tuned!
SAP is market leader in Retail Omnichannel Commerce solutions and has a strong portfolio of innovations well integrated with the high volume channel systems.
This Customer WiKi provides the most comprehensive collection of Omnichannel Commerce innovations for SAP Retail businesses. This includes capabilities, scenarios, roadmap, solutions and components, recommended reference architecture, as well as first-hand guidance to the scenarios and processes built on the key components SAP (ex Hybris) Commerce, SAP Retail back ends, SAP CAR, SAP Marketing Cloud, POS, as well as new cloud-based solutions and services.
Feel free to contribute to the discussion on the blog "SAP Retail Omnichannel Commerce - Innovations and Reference Architecture", and raise your questions.
Moderator: Ingo Woesner, SAP C/4HANA Suite Outbound Product Manager, SAP SE
SAP Community Network space: SAP for Retail
New: SAP Customer Order Sourcing - cloud service available ("OAA" in the cloud)
Updated: Helpful links for OAA Developers with an automated OAA config check
SAP OPP “BLACK BOX Concept” – Implementation guidance for non-SAP environments
Watch the free openSAP training course about SAP Retail Omnichannel Commerce
Please note: The openSAP course is from March 2018 and covers the Retail Omnichannel integration with SAP Commerce on-prem editions. The integration with SAP Commerce Cloud did not exist back then, and hence is not covered in the course. However, the overall principles of OAA, OPP and In-Store customer engagement still apply.
- SAP Commerce, integration package for SAP for Retail - extension kit for SAP Commerce on-prem editions
- SAP Omnichannel Promotion Pricing at a Glance - blog
- Forbes: What Will It Take For Consumers To Open Their Homes (And Their Refrigerators) To A Stranger?
- The Promise of Multichannel Retailing - by McKinsey
- Five Fundamentals for Omni-Channel Commerce Success - SAP Whitepaper
- How to Transform your Business for Omni-Channel - A 10 Step Guide to Success - Hybris eBook
SAP Whitepaper "Retail in a Digital World - How to Survive and Thrive"
- Retail. Digital. Infinite Opportunities - Video - by Lori Mitchell-Keller
- How the retail revolution forces brands to go beyond CRM
- How to resolve omnichannel conflicts within your company
- Avoiding an Omnichannel Omnishambles: Make it Mom-proof - by Jamie Anderson
- Challenges of Endless Aisles for Retailers
- Drop Shipment 101
- Watch the free openSAP course video lectures about SAP Retail Omnichannel Commerce with SAP Commerce (on-prem editions)
- Time is Right to Move from Silo’ed to Omnichannel Commerce Now! - Blog
Outdated - will be updated soon SAP Retail Omnichannel Commerce - Innovations and Reference Architecture 2018 - Blog
- SAP Omnichannel Promotion Pricing at a Glance - Blog
- Omnichannel Article Availability & Order Sourcing - Blog
- SAP (ex Hybris) Commerce, integration package for SAP for Retail - Blog
Outdated - will be updated soon Offer Recommendation for SAP Retail Omnichannel Commerce - Blog
- Product Recommendation for SAP Retail Omnichannel Commerce - Blog
- Omnichannel Promotion Pricing with CARAB 2.0 FP1
- Omnichannel Article Availability & Sourcing in CARAB 2.0 FP1 and FP2
- NEW Gebr. Heinemann live with SAP Omnichannel Promotion Pricing as black box deployment
- How Brooks Brothers is Building its Omni-channel World of Fashion
- GK Software CEO: Central SAP Omnichannel Pricing Engine powered by GK - Interview (German)
- TataCliq marketplace is live with SAP and Hybris Commerce
- LIDL runs SAP for Retail powered by SAP HANA - Testimonial in German / English
Migros: Omnicommerce - Testimonial - English
COOP runs simpler with SAP Point of Sales by GK - Testimonial - English
Omnichannel retailer COOP Switzerland - SAP is the heart of our IT by Swiss IT magazine
Aldi Nord setzt auf SAP - by Lebensmittelzeitung (in German, for subscribers only)
- More SAP Retail Win Stories
Video: Your Road to SAP S/4HANA and Beyond - by Hasso Plattner
- Understand the Business Benefits of S/4 HANA better - by Hasso Plattner
- Omnichannel Article Availability at a Glance - blog
- How to integrate OAA with 3rd party commerce platforms - blog
- video lectures > see openSAP course, week 3 and 4
- New OAA in the cloud: SAP Customer Order Sourcing
- OAA Documentations
- OAA Configuration and Setup
- UPDATED Helpful links for OAA Developers
- OSS Components
- CEC-COM-BSC-OAA - SAP Commerce parts
- CA-RT-CAR-OAA - SAP CAR parts
LO-MD-OAA - SAP ERP and S/4 based OAA parts
- LO-MD-PL - SAP ERP and S/4 based Plant Master parts
UPDATED How-to videos
- SAP Omnichannel Promotion Pricing at a Glance
- video lectures of the free openSAP course, week 2 ("press "enroll" to get access to the units)
- SAP OPP “BLACK BOX Concept” – Implementation guidance for non-SAP environments
- New: SAP OPP cloud service available
- OPP - what's new (select release)
- Updated Documentation and Guides
- OPP Extensibility (select release)
- RDS for OPP with S/4HANA
- Offer Maintenance applications
- OSS Components
- CA-DDF-RT-PPR – ABAP based Omnichannel Pricing Repository and outbound capabilities
- CA-DDF-RT-PPS – JAVA based Omnichannel Pricing and Promotion Service
- LO-MD-OPP - SAP ERP and S/4 order integration
- SAP Hybris Commerce, integration package for SAP for Retail for SAP Commerce on-prem editions - Blog
- video lectures > see openSAP course, week 1 and 4
- Retail Article Data Mgmt, Integration and Governance
- OSS Component CEC-COM-BSC-MDX-ART for Article Data Management
- Webinar recording and PDF - Hybris Wiki **
- Webinar Recording - SAP PartnerEdge
- RDS - SAP Commerce 6.0 integration with SAP ERP incl. IS Retail - Blog
- newer versions might be available
SAP Customer Activity Repository
- SAP CAR - Application Help (by release)
- SAP CAR - What's New (by release)
- RDS - SAP CAR
- Data Replication between SAP backend(s) and SAP CAR
Overview
- SAP Marketing Cloud - Youtube Channel - Deep Dive videos
- SAP Marketing Cloud Community - Homepage
- SAP Marketing ranked as Leader in Gartner Magic Quadrant 2016
- Integration of SAP Marketing with SAP Commerce - Docu
- Best Practices for SAP Marketing Cloud
Product & Offer Recommendation
- Personalized Customer Experience in Retail Commerce – A Delicate Flower - Blog
- Product Recommendation for SAP Retail Omnichannel Commerce - Blog
- Offer Recommendation for SAP Retail Omnichannel Commerce - Blog
- FAQ - SAP Marketing - Product & Offer Recommendation
SAP Marketing Cloud: B2C Commerce – Targeted Marketing with Segmentation
- SAP (Hybris) Commerce
- SAP Commerce - Home page
- SAP Commerce - Portal**
- SAP Commerce - Online Documentation**
- SAP Commerce Data Hub**
- SAP (Hybris) Commerce, Assisted Service Mode (ASM) - Clienteling and Customer Engagement
SAP (Hybris) Commerce - Generic Integration with SAP solutions
Outdated: SAP Commerce Integration with SAP solutions - A Compendium- Blog
Outdated: SAP (ex Hybris) Commerce/SAP Integration - Customer Presentation (request access)
- Application Help
- Getting Started with SAP ERP Integration
- Asynchronous Order Management in SAP (ex Hybris) Commerce
- Rapid Deployment Solutions
- MDG for Articles becomes partner solution “SAP MDG RFM by Utopia” - Blog
- SAP In-Store Merchandise and Inventory Management - Online Docu
- SAP Store Solutions by GK
- Overview
- SAP POS solutions by GK Software
- video lectures > see openSAP course, week 4
- SAP Omnichannel POS by GK - Application Help
* SAP Support Portal accessible for SAP Customers only
** The Hybris WIKI is only accessible for Hybris license customers, Hybris partners and SAP employees. A registration is required.