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What is SAP Cloud Appliance Library?

SAP Cloud Appliance Library (SAP CAL) is an on-demand solution (basically a website) that allows you to quickly deploy SAP Systems in your cloud account of the supported cloud providers.

 

How can I get access to SAP Cloud Appliance Library?

Simply connect to http://cal.sap.com - that's it.

 

Which use cases are supported by SAP Cloud Appliance Library?

SAP Cloud Appliance Library supports use cases for business validation, test & demo, trial,development, proof of concept, training and evaluation as well as production deployment.

 

Which problems does SAP Cloud Appliance Library address?

With SAP CAL, customers can start working directly witn an SAP system that is provisioned in less than 1 hour. SAP CAL enables rapid consumption of SAP demo content in a cloud infrastructure, lowers the entry hurdle, and brings benefits of public/private infrastructure clouds to existing on-premise customers within their own cloud accounts. Standard SAP software or pre-configured SAP software is delivered as a software appliance into a central repository, and assembled and started up within the cloud infrastructure directly in the customers’ own cloud account.

 

In which countries the solution is available?

SAP Cloud Appliance Library is generally available in all countries without any limitations.

 

What are the supported languages for the SAP Cloud Appliance Library user interface?

The supported languages are English and German by default and French on request.

 

What are the supported browsers for SAP Cloud Appliance Library?

You can check what are the supported browsers on this page.

 

What are the supported cloud provider(s)?

The currently supported cloud providers are Amazon Web Services™ (AWS), Google Cloud Platform (GCP), Microsoft Azure and Microsoft Azure operated by 21Vianet (Azure China 21Vianet).

 

When will other cloud providers be supported?

We are currently in discussions with several cloud providers to have their cloud infrastructure supported with SAP Cloud Appliance Library.

 

What are the cloud provider costs while using a solution instance in SAP Cloud Appliance Library?

Using a solution instance in SAP Cloud Appliance Library will generate infrastructure costs from the cloud provider. The charges vary based on the size of the system landscape and the time for which the instance is active.

If you are not using your instance, you can suspend it to reduce your costs. When you suspend a solution instance, the cloud provider does not release the resources associated with that instance. For more information how to suspend a solution instance, see this topic

If you no longer need the solution instance, you can terminate it. No further cloud provider costs will be generated. However, the data associated with the instance is lost irrevocably when the instance is terminated. For more information how to terminate a solution instance, see this topic. To save the data, suspend the instance instead of terminating it. 

You can check the cost forecast for the cloud provider infrastructure while you are using the solution instance. To do so, choose Create Instance for a solution and in the wizard, configure a sample scheduling of your usage. A cost forecast is displayed on the right side of the wizard. This forecast is valid for the selected cloud provider. If the solution instance has already been created, you can check the cost forecast in the instance details header. 

You can define a daily and weekly scheduling, as well as a termination date for the instance. The system automatically calculates the cost forecast for the instance depending on the selected region, virtual machine sizes, and schedule configuration.

If you want to familiarize yourself with the pricing models and current rates of the cloud provider, go to the provider's portals and check the pricing section.

 

How to reset the password for my instance in SAP Cloud Appliance Library?

SAP Cloud Appliance Library does not provide mechanism to reset passwords on OS user or application user. You can check the cloud provider information how to reset your OS user password or to check the particular SAP software documentation how to reset the password for the application user. Another option is to terminate your instance and to create a new one and to remember your password to limit such problems in the future. Note that the data associated with the instance is lost irrevocably when it is terminated.

 

Can I use my own operating system image?

All SAP solutions use pre-configured public images provided by OS vendors.


What is a certified VM size for a solution in the library?

These VM sizes are fully supported on the certified platforms.

 

What is a tested VM size for a solution in the library?

These VM sizes are tested on the platform, but the support remains limited to community support, even if an SAP Cloud Appliance Library subscription package is in place.

 

What happens if I have a problem with SAP Cloud Appliance Library?

  • If you purchased an SAP Cloud Appliance Library subscription package from the SAP Store, you can report an incident for the SAP Cloud Appliance Library within the component: BC-VCM-CAL.
  • If you are using the SAP Cloud Appliance Library to deploy free solutions, you can check the SAP community and search for the tag "SAP Cloud Appliance Library”. Note that you may also ask a question using "SAP Cloud Appliance Library” as a primary tag. More Information: DiscussionsAnswered Questions, Ask a Question

 

What happens if I have a problem with my SAP system that I have deployed in my cloud account?

You can open a normal support ticket within the right product component and your ticket will be processed by the SAP support organization.

 

Which kind of content will be available with SAP Cloud Appliance Library?

The software appliances in the library are standard SAP products like Business Suite on HANA, content enriched products (Rapid Deployment Solutions for ERP or CRM), technology contents like the ABAP Application Server or HANA but also other software products like Fiori or SAP IDES. Also, custom built appliances can be delivered as a consulting service through the SAP Services organization.

 

What do I have to pay?

Depending on the use case, different license/subscription costs will apply. However, access to SAP Cloud Appliance Library (http://cal.sap.com) is always free of charge.

Trials: you have to pay for the infrastructure costs of the chosen cloud provider

Subscription: you need to bring in your own license for the SAP product (BYOL), you need to purchase a CAL subscription and you have to pay the infrastructure costs of the cloud provider.

 

Can I save or transport the changes that I make to an SAP system that runs in my cloud account

Yes, this is technically possible. However, there is no automatic feature in CAL that provide this functionality. You will need to create the transports themselves, or engage the SAP Services teams for consulting.

 

Do you have appliances that contain multiple SAP products?

Yes, for example ERP on HANA - or an RDS landscape that contains ERP and CRM.

 

What is a preconfigured solution in the library?

These solution types have a preconfigured content and they are not a plain operation system and servers. You could filter them by choosing the Solutions tab and then in the filter select the Preconfigured type.

 

How to connect to a running instance via the secure shell protocol (SSH)?

You can use the following procedure to connect to the running instance:

  1. You have to use your private key generated in the last step of Create Instance wizard from SAP Cloud Appliance Library.

    Note that the system does not keep the private key. If you do not save it locally, you lose the data and cannot access your solution instance.

  2. You can choose how to connect to your instance with:
        • SSH client for Linux operating systems
        • PuTTY client or mobaxterm for Windows operating systems. Mobaxterm provides a native SSH shell on Windows operating system.

If you use the PuTTY client to connect to your instance, you have to download and install the following PuTTY executable files:

        • PuTTY client: putty.exe
        • PuTTY key generator: puttygen.exe

Use the following steps to generate the private key from PuTTYgen:

a. Log into your Windows operating system.  
b. Run the puttygen.exe key generator file.  
c. Choose Load to load the downloaded private key (.PEM file) from SAP Cloud Appliance Library.
d. Choose Save private key to save the file locally in PuTTY’s native format (*.PPK)
e. Choose Save.

3. Log into your instance via a PuTTY client or a SSH client: 
    If you use the PuTTY client, use the following steps to log into your instance:
    1. Log into your Windows operating system.
    2. Run the putty.exe client file.
    3. From the Category tree in the PuTTY Configuration dialog box, navigate to Connection -> SSH.
    4. Choose Auth and then choose Browse... to select the generated PuTTY private key from your local computer (see step 3).
    5. Choose Open.
    6. In the Category tree, navigate to Session.
    7. In the Host Name (or IP address) field, specify the IP address of your instance created in SAP Cloud Appliance Library.
    8. Choose Open. When the log on prompt screen is displayed, enter root.

If you use the SSH client or mobaxterm, use the following steps to log into your instance:

a. Open a command shell or mobaxterm and enter the following string:

ssh -i <PEM_file_name> root@<instance_IP_address>

For example, ssh -i privatekey.pem root@10.79.247.67

b. When the log on prompt screen is displayed, enter root.

 

How to proceed when my instance is with the status Active and I cannot connect to it (for example, via SSH, RDP or SAP GUI)?

Most probably the root cause is the lack of the network connectivity between your desktop PC and the IP address of the solution instance. Note that your desktop PC must have a direct internet connectivity to connect to the instance running in the public Internet.

For example, if you are behind a proxy (to stay in your corporate network), you will not be able to connect to the instance running in the public Internet.


How to connect to a running instance via the Secure File Transfer Protocol Client/Secure Copy client (SFTP/SCP)?

You can use the following procedure to connect to the running instance:

  1. You have to use your private key generated in the last step of Create Instance wizard from SAP Cloud Appliance Library. 
    Note that the system does not keep the private key. If you do not save it locally, you lose the data and cannot access your solution instance.

2. You can connect to your instance with the WinSCP client.

If you use the WinSCP client to connect to your instance, you have to download and install the Installation Package of WinSCP. In addition you need to install puttygen.exe so that you can convert your private key to a .ppk file to work with the WinSCP client.

3. Use the following steps to generate the private key from PuTTYgen:

a. Log into your Windows operating system.
b. Run the puttygen.exe key generator file.
c. Choose Load to load the downloaded private key (.PEM file) from SAP Cloud Appliance Library.
d. Choose Save private key to save the file locally in WinSCP’s native format (*.PPK)
e. Choose Save.

4. Connect to your instance via the WinSCP client:

As a prerequisite for this procedure, you have to get the IP Address of your instance to connect to it via the WinSCP client.
a. Open the WinSCP client and select the New Site option from the Login dialog box.

 

b. In the Host name field, set the IP Address of the instance.
c. From the File protocol dropdown, select SFTP.
The protocol means that the connection will be established by SSH and FTP. It is a secure and stable protocol to transfer the files.
d. Choose Advanced…
e. In the list box on the left, choose Authentication.
f. In the Private key file field, choose the button in the right side (…) to open a file selector view.
g. Locate the .ppk file generated in step 3 and choose Open.
h. Choose OK.
i. You should see the initial screen of the WinSCP client. Then choose Login.
    a. If you receive a message with the following header: Continue connecting to an unknown server and add its host key to cache?
    b. Choose Yes.
j. In the Username field, enter the value: root. And choose OK.
k. You will be logged in the instance in the /root home directory.
From there you can browse the files on the file system of the instance.

 

How to install and configure SAProuter in order to use SAPOSS?

To log on to SAPOSS you need to know the IP address and the hostname of the SAProuter via which you connect. The procedure how to install and configure SAProuter is described in this support document.

 

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