Welcome to ITSM and ChaRM Wiki
The wiki contains all kinds of useful information regarding the topic IT Service Management & Change Request Management with SAP Solution Manager. The content is separated in two main categories: IT Service Management & Change Request Management - just select one of the two boxed below.
The Wiki also contain information regarding latest Blogs, News , Events & Technical Discussion for IT Service Management & Change Request Management.
Additionally you can find a lot of other materials, e.g. useful links and notes, contact information and general news for IT Service Mangement & Change Request Management.
Be aware that most papers for downloading are located at the SAP Service Marketplace. So you will be prompted to enter your S-User and password.
If you would like to be updated about latest news, important information and other interesting stories around SAP ITSM make sure to follow us on Twitter.com, where we will post future updates as well..
IT Service Management
In this section you will find a lot of useful information about SAP IT Service Management
Change Request Management
In this section you will find all information for Change Request Management
News & Events
Updated Usage Rights for Solution Manager
Here you will find the latest information and documentation about ITSM. We will publish material that has been showed during various events, such as
Solution Manager Info Days
SAPPHIRE NOW
More IT Service Management @ SAP Community Network
Be part of the Community - read & post Blogs, latest Documents and ongoing Discussions about ITSM and Change Request Management.
Please participate in questions about functionality , configurations, experiences in this community. It is up to you to make this place a valuable knowledge share corner. We appreciate in advance your contribution.
Partner & Contacts
You are interested in SAP IT Service Management and want to make the next step? Please use one of the following ways to contact us:
- Implementation of SAP ITSM
- Send an SAP Consulting requests for ITSM implementation support or for an overview workshop via: alm.consulting@sap.com
- Find SAP Consulting and Partner solutions and services for a quick or enhanced SAP Solution Manager ITSM implementation on page : SAP ITSM partner services & references
- Further Information
Find a list of available SAP consulting services for SAP Solution Manager here.
- Contact SAP Service & Support central Hotline to request SAP Services or to get concrete contact persons for SAP support agreement. In the following SAP Note are the contact numbers and e-mails listed for your region. SAP Note 560499
- Evaluate SAP Enterprise Support services and SAP Solution Manager webinars in the SAP Enterprise Support Academy
- For ITSM license questions beyond the usage rights of SAP Solution Manager, please contact your individual SAP account executive.
- Report any errors in the productive usage of ITSM scenarios on SAP Solution Manager on the components SV-SMG-SUP or SV-SMG-CM
4 Comments
Unknown User (aqudus5)
Hi, Could you create a new "Tips" Area, I will love to colaborate with some tips..
thanks
Former Member
Hello "Guest",
there is actually the "How-To" Guides Area (Information for Administrators) where you can find those kind of information - a real "tips" area is currently not planned.
Additionally I encourage you to get engaged into the SCN Space for SAP Solution Manager. There are a lot of blogs and discussions going on about ITSM and ChaRM. Also you have the possibility to raise questions or start discussions on your own.
Best regards
Tobias
Niranjan Renjala Upadhyaya
Hi,
The ChaRM Overview for SolMan 7.2 link is not working. Please upload the overview slide and rectify the link.
Thanks,
Niranjan R Upadhyaya
Debarati Das
@Niranjan Renjala Upadhyaya.
Please have a look at the updated ChaRM Wiki link Wiki Contents for ChaRM for all contents.