This Wiki contains all information for users who uses the system like IT Managers , (end-)users, decision makers and for all those people who want to get a general understanding or overview about SAP IT Service Management. 7.2.
The Product road map is designed to support the product adoption planning activities of SAP customers. It helps a customer match short term and long term goals with technology plans. A. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations SAP Solution Manager - Roadmap Service ITSM- Road Map
The SAP Cloud Appliance Library offers the option that customers can order a private demo and sandbox environment to get hands-on experience of SAP Solution Manager 7.2. You can get an image copy of an SAP Solution Manager 7.2 images as 90-day trial version (please keep in mind that an AWS account is required).
Demos: ITSM - cross
This section contains offline recorded demos about the Incident, Problem and Request Management functionalities (e.g. Service Request Management)
This section contains offline recorded demos about the Incident, Problem and Request Management functionalities (e.g. Service Request Management):
Incident & Problem message processing Demonstrates the processing of Incident Management 2nd Level after a successfull dispatching. A Problem is created out of the incident and forwarded to the Problem Management team.
SAP TechEd 2016 - Demo You will get a summary of all new functionalities in Focused ITSM for SAP Solution Manager. With short demos and even configuration hints, we will give you a perfect starting point to evaluate your upgrade path for ITSM to the new release.
Find a recorded audio and video web session from SAP ITSM Solution Management team. It gives an overview about the new ITSM approach in SAP Solution Manager 7.2. Afterwards the main changes and news in the area of Incident Management are presented.
Interview Teched 2016 Quick Interview at TechEd Barcelone with David Birkenbach and SAP Mentor Raquel Cunha