SAP Solution Manager 7.2 is available since December 2015 for restricted shipment. Customers can apply to participate in the Ramp Up program to get the early version of SAP Solution Manager 7.2.
The IT Service Management and Change Management processes have been enhanced with many new functionalities. And the good message is, that we kept all existing frameworks and features from the release 7.1. The upgrade for customers for ITSM and CHARM processes will have a low impact on existing solutions but the new features will bring additional values.
You can fin the first rollout material with demos and presentations in our EKT ( Early Knowledge Transfer) area but also if you review the content from the 2015 SAP Teched, where we launched and introduced the latest ITSM & Charm functionalities in SAP Solution Manager 7.2