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Welcome to ITSM and ChaRM Wiki

The wiki contains all kinds of useful information regarding the topic IT Service Management & Change Request Management with SAP Solution Manager. The content is separated in two main categories: IT Service Management & Change Request Management - just select one of the two boxed below. 

The Wiki also contain information regarding latest Blogs, News , Events & Technical Discussion for IT Service Management & Change Request Management.

Additionally you can find a lot of other materials, e.g. useful links and notes, contact information and general news for IT Service Mangement & Change Request Management.

Be aware that most papers for downloading are located at the SAP Service Marketplace. So you will be prompted to enter your S-User and password.
If you would like to be updated about latest news, important information and other interesting stories around SAP ITSM make sure to follow us on, where we will post future updates as well..
IT Service Management

In this section you will find a lot of useful information about SAP IT Service Management

Change Request Management

In this section you will find all information for Change Request Management



News & Events

Attachment Handling in ITSM

Updated Usage Rights for Solution Manager

Launch of CRM Connect 2018

CRM Connect 2017

Here you will find the latest information and documentation about ITSM. We will publish material that has been showed during various events, such as

  • Solution Manager Info Days


More IT Service Management @ SAP Community Network

Be part of the Community - read & post Blogs, latest Documents and ongoing Discussions about ITSM and Change Request Management.

Please participate in questions about functionality , configurations, experiences  in this community. It is up to you to make this place a valuable knowledge share corner. We appreciate in advance your contribution.


Partner & Contacts

You are interested in SAP IT Service Management and want to make the next step? Please use one of the following ways to contact us:

  • Implementation of SAP ITSM
  • Further Information
    • Find a list of available SAP consulting services for SAP Solution Manager here.

    • Contact SAP Service & Support central Hotline  to request SAP Services or to get concrete contact persons for SAP support agreement. In the following SAP Note are the contact numbers and e-mails listed for your region. SAP Note 560499
    • Evaluate SAP Enterprise Support services and SAP Solution Manager webinars in the SAP Enterprise Support Academy
    • For ITSM  license questions beyond the usage rights of SAP Solution Manager, please contact your individual SAP account executive.
  • Report any errors in the productive usage of ITSM scenarios on SAP Solution Manager on the components SV-SMG-SUP or SV-SMG-CM



  1. Unknown User (aqudus5)

    Hi, Could  you create a new "Tips" Area, I will love to colaborate with some tips..


  2. Former Member

    Hello "Guest",

    there is actually the "How-To" Guides Area (Information for Administrators) where you can find those kind of information - a real "tips" area is currently not planned.

    Additionally I encourage you to get engaged into the SCN Space for SAP Solution Manager. There are a lot of blogs and discussions going on about ITSM and ChaRM. Also you have the possibility to raise questions or start discussions on your own.


    Best regards

  3. Hi,


    The ChaRM Overview for SolMan 7.2 link is not working. Please upload the overview slide and rectify the link.



    Niranjan R Upadhyaya

  4. @Niranjan Renjala Upadhyaya.

    Please have a look at the updated ChaRM Wiki link Wiki Contents for ChaRM for all contents.