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SAP Solution Manager 7.2 is available since December 2015 for restricted shipment. Customers can apply to participate in the Ramp Up program to get the early version of SAP Solution Manager 7.2.

The IT Service Management and Change Management processes have been enhanced with many new functionalities. And the good message is, that we kept all existing frameworks and features from the release 7.1. The upgrade for customers for ITSM and CHARM processes will have a low impact on existing solutions but the new features will bring additional values.

You can fin the first rollout material with demos and presentations in our EKT ( Early Knowledge Transfer) area but also if you review the content from the 2015 SAP Teched, where we launched and introduced the latest ITSM & Charm functionalities in SAP Solution Manager 7.2

SAP Teched 2016

Here you will find information about Teched 2015. You will find an interview and material that was presented in Barcelona.

 

SAP Live Expert Session

Here you can find a Live Expert Session on Change and Release Management on Solution Manager 7.2

SAP Solution Manager 7.2 ChaRM: Live Session and Slides

 

Administration Guides

Here you can find Administration Guides for SAP Solution Manager 7.2

SAP Solution Manager 7.2 Guides

 

Early Knowledge Transfer

ITSM Learning Maps

SAP Solution Manager 7.2 Learning Maps & Webinars

Summary what´s new in ITSM:

EKT live expert session about ITSM in Solman 7.2 Slides

the expert session in video format is available on the ITSM section in the learning hub.

 

EKT Learning Maps

 

ITSM

Overview
Incident Management
Service Catalog Management
Integrations
Analytics
Configuration & Administration

ChaRM

cCTS
Change Diagnostics
Change & Release Management
CTS
Quality Gate Management
Release Management
Retrofit

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1 Comment

  1. Former Member

    any document?