Skip to end of metadata
Go to start of metadata

INFORMATION FOR MANAGERS

Whitepaper

In this section you can download whitepapers for  Change Request Management (Covering Request for Change and Change execution with TMS integration)

Overview Presentations

Find presentations with the highlights and presentations  of Change Management and the approach in SAP Solution Manager. 

INFORMATION FOR USERS

Learning Map on ChaRM for SAP Solution Manager 7.2

Demos: Change & Release Management (Change Request Management - ChaRM)

In this section you will find demos around the processes Change & Release Management that are covered via the tool "Change Request Management" (ChaRM) in SAP Solution Manager.

  • General Overview Demo Change Request Management 
    You want to have a quick overview about Change Request Management, and see the look'n'feel of the functionalities in the system? This demo is probably the right entrance point for you. You will get a quick demo for the creation and processing of a Request for Change as well as the processing of a Normal Change.
  • Change Request Management: Request for Change 
    In this demo you can see how a Request for Change is created and processed in the SAP Solution Manager 7.1. You will see the standard process for an Request for Change from creating over approving the change, until it is handed over to development. The demo also covers the new functionality called "scope extension".
  • Change Request Management: Normal Change 
    The demo shows the process of a normal change, as part of Change Request Management project which has dependencies to the project phases.
  • Change Request Management: Urgent Change 
    In this demo you will see the standard urgent change process, as it is delivered with SAP Solution Manager out of the box.
  • Change Request Management: Admin Change 
    When performing administrative changes in the system, you can use admin changes of Change Request Management. See how an administrative change can be performed and documented with Change Request Management.
  • Change Request Management: General Change 
    When using Change Request Management not only for SAP- or System-related components, but also for other IT components, you can leverage the functions of the general change to document and manage those changes with SAP Solution Manager. In this demo you can see how the standard process of a general change looks like.
  • Change Request Management: - Enabling a Project for Change Request Mngmt 
    Before using Change Request Management to control your transports in the landscape you need to define a project, add logical components and activate Change Request Management. This demo covers the basic steps to create such a project.

INFORMATION FOR ADMINISTRATORS

ITSM Setup procedure - Demo 

 



SAP Help

SAP Help Change Request Management

  • No labels