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The IT Service Management has been enhanced with many new functionalities in release 7.2. The good news is, we kept all the existing frameworks and features from the release 7.1 and also recent upgrade will have a low impact on existing solutions and it will bring additional values to customers.

You can find here first rollout material with demos and presentations for ITSM new functionalities in SAP Solution Manager 7.2.

Information for Users

In this section you will find all information for users who uses the system like IT Managers , (end-)users, decision makers and for all those people who want to get a general understanding or overview about SAP IT Service Management

Information for Administrators

In this section you will find all information important for system administrators about general configurations and how-to configure the IT Service Management solution for 7.2




Partner & Contacts
    • You are interested in SAP IT Service Management and want to make the next step? Please use one of the following ways to contact us:
    • Implementation of SAP ITSM
    • Send an SAP Consulting requests for ITSM implementation support or for an overview workshop via:
    • Find SAP Consulting and Partner solutions and services for a quick or enhanced SAP Solution Manager ITSM implementation on page : SAP ITSM partner services & references
    • Further Information
    • Find a list of available SAP consulting services for SAP Solution Manager here.

    • Contact SAP Service & Support central Hotline  to request SAP Services or to get concrete contact persons for SAP support agreement. In the following SAP Note are the contact numbers and e-mails listed for your region. SAP Note 560499
    • Evaluate SAP Enterprise Support services and SAP Solution Manager webinars in the SAP Enterprise Support Academy
    • For ITSM  license questions beyond the usage rights of SAP Solution Manager, please contact your individual SAP account executive.
    • Report any errors in the productive usage of ITSM scenarios on SAP Solution Manager on the components SV-SMG-SUP or SV-SMG-CM
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