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       Information for Administrators
General Configuration

 The Basic Setup of ITSM 7.1 in SAP Solution Manager has to be done via the guided procedure in the transaction SOLMAN_SETUP. It is highly recommended to follow the steps and documentations in the procedure.

In this section you will find further hints and guidance how to configure Best Practice features for the scenarios of SAP IT Service Management.

!!! We appreciate any improvement changes based on your real experiences directly in the WIKI space. If you find any lacks or misleading hints, feel free to modify or add with your hints. We will be notified for any change, so we will do an additional approval for the changes !!!

General Configuration Hints
  • ITSM Upgrade and News in SAP Solution Manager 7.1 
    Get an overview about new features in Service Desk and Change Management in comparison to the 7.0 release. Learn what has to be noted if you are going for an upgrade from Service Desk or Change Management on SAP Solution Manager 7.1. not working
  • ITSM Setup procedure - Demo 
    Get a demo af the new setup procedure of Incident or Change Management. The guided procedure is integrated in transaction SOLMAN_SETUP since Support Package 3 and guides the adminstrator through all relevant customizing in the right order.
  • Service Desk 3rd party interface- API 7.0 
    Find a detailed description about the Web Service interface which SAP delivers to connect any 3rd party Help Desk tool with SAP Solution Manager 7.0 Service Desk.
  • ITSM 3rd party interface- API 7.1 
    Find a detailed description about the Web Service interface which SAP delivers to connect any 3rd party Help Desk tool with SAP Solution Manager 7.1 ITSM.
  • ITSM Implementation Project Plan template 
    Download this high level project plan for a typical ITSM implementation with a raw time estimation and a proposed order of tasks that should be considered for any implementation of ITSM processes. Not working
  • Business Rule Framework Plus ebook 
    This e-book provides a general introduction to business rules, overview on SAP solution (which is BRFplus) including a product demo, and usage examples.
Analyst Report
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