The SAP Cloud Appliance Library offers the option that customers can order a private demo and sandbox environment to get hands-on experience of SAP Solution Manager 7.1. You can get an image copy of an SAP Solution Manager 7.1 images as 90-day trial version (please keep in mind that an AWS account is required).
This section contains offline recorded demos about the Incident, Problem and Request Management functionalities (e.g. Service Request Management)
Demos:ITSM Standard functionality
This session contains links to recorded demos of the IT Service Management features of the SAP CRM standard. The functionaltities from SAP Solution Manager ITSM are all based on these functionaltities and have been enhanced and enriched with additional features and functions.
Demos: Incident, Problem & Request Management
This section contains offline recorded demos about the Incident, Problem and Request Management functionalities (e.g. Service Request Management):
- Incident & Problem message processing
Demonstrates the processing of Incident Management 2nd Level after a successfull dispatching. A Problem is created out of the incident and forwarded to the Problem Management team.
- Create an SAP incident in SAP Frontend SAP Gui
Demonstrates the creation of a new SAP related incident out of the transaction in SAP GUI from the end-user.
- Create a Test defect
Demonstrate the creation of a test defect which has maybe occurred in performing a test case in Test Management
- Automatic generated incident from Business Process Monitoring
Demonstrates how incidents are automatically created if a threshold from an Business Process Monitoring Alert is raised.
- Create an incident in a Web Self Service UI
Demonstrates how incidents could be created in a Web Self Service UI, which is designed for intuitive use by end users. Users can also track and confirm their incidents in this UI.
- Receive incidents in Dispatching UI
Demonstrates the Dispatcher role and how to create, confirm and close an incident from template as an end user.
- Service Request
Demonstration for end users how to create a service request, check the new request in the "my inbox" service request processor, use the checklist to fulfill required steps and delegate workflow tasks and how to confirm the request
- Email Inbound
After completing this demo process you will have a general understanding of the email inbound process for incidents or service requests
- Service Catalog and Enhanced Task Management
After completing this demo process you will have a general understanding of the service order process in IT Service Management.
- Impact Analysis with SAP IT Infrastructure Management
After completing this demo process you will have a general understanding of the impact analysis in the IT Service Management scenario supported with SAP IT Infrastructure Management.