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This Wiki contains all information for users who uses the system like IT Managers , (end-)users, decision makers and for all those people who want to get a general understanding or overview about SAP IT Service Management. 7.1

ITSM White Paper
      • In this section you can download whitepapers for major scenario of SAP IT Service Management which are Application Incident Management (covering Incident, Problem and Knowledge Management) .

        ITSM -Service Desk Web Service API  

Overview Presentations
      • IT Service Management in general and the approach in SAP Solution Manager. and also gain a first outlook about planned innovations in ITSM in general. Find also an overview presentations about IT Service Management
        ITSM Overview
      • The Product road map is designed to support the product adoption planning activities of SAP customers. It helps a customer match short term and long term goals with technology plans. A. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations
        SAP Solution Manager - Road-map
Functional Presentations
Value Proposition
      • Cloud Solution Manager

The SAP Cloud Appliance Library offers the option that customers can order a private demo and sandbox environment to get hands-on experience of SAP Solution Manager 7.1. You can get an image copy of an SAP Solution Manager 7.1 images as 90-day trial version (please keep in mind that an AWS account is required).

      • Demos: ITSM - cross

This section contains offline recorded demos about the Incident, Problem and Request Management functionalities (e.g. Service Request Management)

      • Demos:ITSM Standard functionality

This session contains links to recorded demos of the IT Service Management features of the SAP CRM standard. The functionaltities from SAP Solution Manager ITSM are all based on these functionaltities and have been enhanced and enriched with additional features and functions.

      • Demos: Incident, Problem & Request Management

This section contains offline recorded demos about the Incident, Problem and Request Management functionalities (e.g. Service Request Management):

ITSM Survey & Reports


ITSM Usage Rights

Find a recorded audio and video web session from SAP ITSM Solution Management team. It gives an overview about the new ITSM approach in SAP Solution Manager 7.1. Afterwards the main changes and news in the area of Incident Management are presented.

    • Interview Teched 2016
      Quick Interview at TechEd Barcelone with David Birkenbach and SAP Mentor Raquel Cunha
    • Media Center

      ITSM Overview & ITSM News in SAP Solution Manager 7.1 presented live by David Birkenbach (Product Management)

    • Youtube Channel
      SAP Solution Manager youtube channel with additional content

ITSM Help Portal
Focused Solutions




 ITSM Usage Rights

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