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This article describes the resolution for an error received attempting to import an encryption key


When importing an encryption key into an Agentry Server installed on a Windows Server 2008 machine, the following message is displayed:

D:\Agentry\Server>agentrykeyutility  -import=sxMobileKey.ex

Successfully  loaded key container 'd:/Agentry/Server'.

Failed to import  private key from file 'sxMobileKey.ex'.

Error 5 (0x5):   Access is denied.


1) When importing a key the user will need to backup the current Server Machine Keys folder and replace after finished. Server 2008 Machine Key folder is located at: C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys

then follow these steps:

2) Open up Command line in Admin mode

3) Use the AgentryKeyUtility to import the key file.


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