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Support Resources:

Recruiting Guided Answers
Guided Answers can be searched via the SAP One LaunchPad Search (recommended if you are not sure if a Guided Answer exists for your topic) or by the External Application (recommended if you know a Guided Answer exists on your topic).

Existing Guided Answers for RCM (not an all inclusive list):

For more information on how to use Guided Answers, please see KBA 2492603.


Release Information:

Product Enhancements:



Recommended Articles


  • 2644111 - Check tool feature for RCM - Recruiting Management
  • 2651779 - Check Tool: Using Check Tool in Recruiting Management

Common Issues

    • 2769123 - Internal Career Site Powered by CSB – Recruiting
    • 2692743 – Candidate Account Simplification (CAS)- Recruiting
    • 2793988 - Agency 2.0 Portal issues- Recruiting Management

Most Popular KBAs

    • 2809666  - Search Failed. Either the searcher's country is not configured or it is not using Country picklist
    • 2784326 – Applications in Hired status are getting purged by System
    • 2643661 – Candidate Talent Pool
    • 2341294 - Recruiting Marketing (RMK) - Implementation tips & tricks from Support
    • 2302876 - Top Reasons why a job is not appearing on jobs page - Recruiting Marketing
    • 2728199 - Agency 2.0 in Recruiting Management
    • 2341695 - Admin settings and permissions - Recruiting Management

Helpful How-To KBAs

    • 2637037 – How to make changes on the candidate profile using OData API
    • 2645921 - CRM - Candidate Relationship Management – Recruiting
    • 2659615 - CRM - Data capture forms and landing pages
    • 2795361 - Activity Tracking and Dashboard - Recruiting Management
    • 2683467 - Apply with LinkedIn 2.0
    • 2769123 - Internal Career Site Powered by CSB - Recruiting
    • 2643646 - How to configure Talent Pool Status Set (Pipeline) - Recruiting Management
    • 2082171 - How to reassign job requisitions - Recruiting Management
    • 2166333 - How to set up anonymization - Recruiting Management
    • 2380219 - Recruiting - How to add Pixel Tracking to Apply Confirmation Page?
    • 2720618 - Job Profile Builder Integration
    • 2082108 - How to delay emails to disqualified candidates - Recruiting
    • 2641994 - How to configure field association for FO Location as a child field - Recruiting Management
    • 2382760 - How to configure Online Offers with eSignature/DocuSign - Recruiting Management

Just Getting Started?

These resources are most useful for those just getting started in RCM:

New to your role or this module?
Looking for Answers

The three most valued resources to customers include:


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