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Support Resources:

Recruiting Guided Answers
Guided Answers can be searched via the SAP One LaunchPad Search (recommended if you are not sure if a Guided Answer exists for your topic) or by the External Application (recommended if you know a Guided Answer exists on your topic).

Existing Guided Answers for RCM (not an all inclusive list):

For more information on how to use Guided Answers, please see KBA 2492603.

Software

Release Information:

Product Enhancements:

 

 

Recommended Articles

Tools

  • 2644111 - Check tool feature for RCM - Recruiting Management
  • 2651779 - Check Tool: Using Check Tool in Recruiting Management

Common Issues

    • 2769123 - Internal Career Site Powered by CSB – Recruiting
    • 2692743 – Candidate Account Simplification (CAS)- Recruiting
    • 2793988 - Agency 2.0 Portal issues- Recruiting Management

Most Popular KBAs

    • 2809666  - Search Failed. Either the searcher's country is not configured or it is not using Country picklist
    • 2784326 – Applications in Hired status are getting purged by System
    • 2643661 – Candidate Talent Pool
    • 2341294 - Recruiting Marketing (RMK) - Implementation tips & tricks from Support
    • 2302876 - Top Reasons why a job is not appearing on jobs page - Recruiting Marketing
    • 2728199 - Agency 2.0 in Recruiting Management
    • 2341695 - Admin settings and permissions - Recruiting Management

Helpful How-To KBAs

    • 2637037 – How to make changes on the candidate profile using OData API
    • 2645921 - CRM - Candidate Relationship Management – Recruiting
    • 2659615 - CRM - Data capture forms and landing pages
    • 2795361 - Activity Tracking and Dashboard - Recruiting Management
    • 2683467 - Apply with LinkedIn 2.0
    • 2769123 - Internal Career Site Powered by CSB - Recruiting
    • 2643646 - How to configure Talent Pool Status Set (Pipeline) - Recruiting Management
    • 2082171 - How to reassign job requisitions - Recruiting Management
    • 2166333 - How to set up anonymization - Recruiting Management
    • 2380219 - Recruiting - How to add Pixel Tracking to Apply Confirmation Page?
    • 2720618 - Job Profile Builder Integration
    • 2082108 - How to delay emails to disqualified candidates - Recruiting
    • 2641994 - How to configure field association for FO Location as a child field - Recruiting Management
    • 2382760 - How to configure Online Offers with eSignature/DocuSign - Recruiting Management

Just Getting Started?

These resources are most useful for those just getting started in RCM:

New to your role or this module?
Looking for Answers

The three most valued resources to customers include:

Webinars

The VIP Program is a series of events that promote knowledge sharing across the SuccessFactors customer community. Each event focuses on effective talent management process design and deployment. VIP events are complimentary and exclusive to SuccessFactors customers as part of your current investment in our technology.


Additional SuccessFactors Resources:

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