Support Resources:
Recruiting Management WIKIs
Recruiting Guided Answers
Guided Answers can be searched via the SAP One LaunchPad Search (recommended if you are not sure if a Guided Answer exists for your topic) or by the External Application (recommended if you know a Guided Answer exists on your topic).
Existing Guided Answers for RCM (not an all inclusive list):
- Unable to Access Career Site - Recruiting Marketing
- Job is not Appearing in Career Site - Recruiting Marketing
- Issues with Manage Career Site Builder - Recruiting
- Missing Country in the Drop Down Menu - Recruiting Management
- Apply with LinkedIn 2.0 Configuration - Recruiting & Recruiting Marketing
For more information on how to use Guided Answers, please see KBA 2492603.
Related Pages
Customer Communities:
Partner Communities:
Blogs:
Software
Release Information:
- 2793988 - 1905: Agency 2.0 Portal issues - Recruiting Management
- SAP SuccessFactors Q3 2019 Product Updates
- 2019 Release Schedule
Product Enhancements:
Recommended Articles
Tools
- 2644111 - Check tool feature for RCM - Recruiting Management
- 2651779 - Check Tool: Using Check Tool in Recruiting Management
Common Issues
Most Popular KBAs
- 2809666 - Search Failed. Either the searcher's country is not configured or it is not using Country picklist
- 2784326 – Applications in Hired status are getting purged by System
- 2643661 – Candidate Talent Pool
- 2341294 - Recruiting Marketing (RMK) - Implementation tips & tricks from Support
- 2302876 - Top Reasons why a job is not appearing on jobs page - Recruiting Marketing
- 2728199 - Agency 2.0 in Recruiting Management
- 2341695 - Admin settings and permissions - Recruiting Management
Helpful How-To KBAs
- 2637037 – How to make changes on the candidate profile using OData API
- 2645921 - CRM - Candidate Relationship Management – Recruiting
- 2659615 - CRM - Data capture forms and landing pages
- 2795361 - Activity Tracking and Dashboard - Recruiting Management
- 2683467 - Apply with LinkedIn 2.0
- 2769123 - Internal Career Site Powered by CSB - Recruiting
- 2643646 - How to configure Talent Pool Status Set (Pipeline) - Recruiting Management
- 2082171 - How to reassign job requisitions - Recruiting Management
- 2166333 - How to set up anonymization - Recruiting Management
- 2380219 - Recruiting - How to add Pixel Tracking to Apply Confirmation Page?
- 2720618 - Job Profile Builder Integration
- 2082108 - How to delay emails to disqualified candidates - Recruiting
- 2641994 - How to configure field association for FO Location as a child field - Recruiting Management
- 2382760 - How to configure Online Offers with eSignature/DocuSign - Recruiting Management
Getting the Most From Your Support Experience
Just Getting Started?
These resources are most useful for those just getting started in RCM:
New to your role or this module?
Key resources that will help new administrators get started.
Looking for Answers
The three most valued resources to customers include:
- View Quick Answer Discussion Boards
- SAP RCM Help Portal: Administrative, User, and Implementation Guides
- Search Knowledge Content via ONE Support Launchpad
Webinars
The VIP Program is a series of events that promote knowledge sharing across the SuccessFactors customer community. Each event focuses on effective talent management process design and deployment. VIP events are complimentary and exclusive to SuccessFactors customers as part of your current investment in our technology.
Additional SuccessFactors Resources:
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SAP SCN WIKI Help
- DISCLAIMER : Content accuracy is assured as much as possible. Discretion is advised.
- Click here for WIKI Help
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- Contact SuccessFactors WIKI Moderator: Carly Thomas