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Support Resources:

Recruiting Guided Answers
Guided Answers can be searched via the SAP One LaunchPad Search (recommended if you are not sure if a Guided Answer exists for your topic) or by the External Application (recommended if you know a Guided Answer exists on your topic).

Existing Guided Answers for RCM (not an all inclusive list):

For more information on how to use Guided Answers, please see KBA 2492603.



Recommended Articles


  • 2644111 - Check tool feature for RCM - Recruiting Management
  • 2651779 - Check Tool: Using Check Tool in Recruiting Management

Troubleshooting KBAs

    • 2341294 - Recruiting Marketing (RMK) - Implementation tips & tricks from Support 
    • 2375916 - Unable to validate Single Sign-On token - RMK Dashboard or Manage Career Site Builder
    • 2643661 - Candidate Talent Pool - Recruiting Management
    • 2230010 - Requesting an Index/Re-index - Recruiting Management

Popular KBAs

    • 2081508 - Custom Reportable Recruiting Fields - Recruiting Management
    • 2618607 - Manage Rules in Recruiting Management
    • 2382760 - How to configure Online Offers with eSignature/DocuSign - Recruiting Management
    • 2081998 - Employee Referral - Recruiting Management
    • 2596149 - Update a Job Application via ODATA when multistage application is used - the system requires to fill any mandatory field, even those one hidden in that specific status - Recruiting Management

Helpful How-To KBAs

    • 2343605 - How to report on Offer Approval Status? 
    • 2082171 - How to reassign job requisitions - Recruiting Management 
    • 2365401 - How to mass delete external candidates 
    • 2643646 - How to configure Talent Pool Status Set (Pipeline) - Recruiting Management 
    • 2565122 - Frequent Questions to Generate SSL Certificates for RMK Production Career Site 
    • 2512171 - Job size limitation in RMK

Just Getting Started?

These resources are most useful for those just getting started in RCM:

New to your role or this module?
Looking for Answers

The three most valued resources to customers include:


The VIP Program is a series of events that promote knowledge sharing across the SuccessFactors customer community. Each event focuses on effective talent management process design and deployment. VIP events are complimentary and exclusive to SuccessFactors customers as part of your current investment in our technology.

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