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Support Resources:


SCM Recommended Articles


Common Issues:

  • 2505073 - Position Management: Position Set Up tool is not available in Admin Center 
  • 2820550 - Talent Flag icons not showing in Matrix Grid Reports Live Slide on Presentations 
  • 2813443 - MDF Nomination Method: Nomination portlet behavior in Talent Card/Employee Profile 
  • 2813471 - Background-Element Field Returns No Data When Using Talent Search 
  • 2812257 - Presentations can only be shared with 200 users 
  • 2811981 - Error message "JDMNG_TALENT_POOL_NOT_EXISTING_ERROR" when editing Job Role in Manage Job Profile Content

Most Popular:

  • 2804607 - Matrix Grid Placement Displays as -8 and -12 in Ad-Hoc Report
  • 2810430 - Unable to "Add Another" incumbent filter in Position Tile View
  • 2340971 - Succession Management Implementation tips & tricks 
  • 2341508 - Working with v12 Matrix Grid Reports 
  • 2321431 - Succession Org Chart v12 vs. v11 - Functionality Analysis

Most Helpful How-Tos:

  • 2813019 - How to remove "External Candidate" feature in Succession Org Chart using permission 
  • 2436868 - Ability to edit Shared Presentations
  • 2613811 - DRTM: Succession Management Data Purge

  • 2809767 - Talent Search default criteria fields
  • 2788771 - Talent Search v2 - How to restrict access to Export results? 
  • 2833540 - Enhancement of Export functionality in Talent Search - Q3 2019

Succession Guided Answers
Guided Answers can be searched via the SAP One LaunchPad Search (recommended if you are not sure if a Guided Answer exists for your topic) or by the External Application (recommended if you know a Guided Answer exists on your topic).

Existing Guided Answers for SCM (not an all inclusive list):


For more information on how to use Guided Answers, please see KBA 2492603.

Just Getting Started?

These resources are most useful for those just getting started:

New to your role or this module?
Looking for Answers

The three most valued resources to customers include:


The VIP Program is a series of events that promote knowledge sharing across the SuccessFactors customer community. Each event focuses on effective talent management process design and deployment. VIP events are complimentary and exclusive to SuccessFactors customers as part of your current investment in our technology.

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