Support Resources:
SCM WIKIs
- Talent Search v2 - Overview and Getting Started
- Succession Org Chart - Overview and Getting Started
- Succession Org Chart v12 - Recommended Successors and Readiness Percentage
- Succession Org Chart v12 - Functionality Overview
- Succession Org Chart v12 - Development Goals when adding successor
- Succession Org Chart - How to configure Icons?
- Succession Org Chart - Highlighting Key/Critical Positions
- Succession Org Chart - External Candidates (Recruiting)
- Succession Org Chart - Configuring the Readiness Values
- Succession Org Chart - Configuring the Bench Strength Indicator
- Succession Org Chart - Admin Center Configuration
- Lineage Chart v12 - Overview and Getting Started
- Succession Management - Nomination Methods and Features
- Succession Nomination Approval Workflow
- Succession Management - Restricting Target Population for the Position Object
- Succession Management - Permissions for MDF Position Nomination method with RBP
- Succession Management - Mapping User Attributes to MDF Positions to Manage RBP
- Succession Management - Legacy Position Nomination Method: Setup and Configuration
- Succession Management - Check Tool
- Succession Management - Admin Center - Succession Settings
- Succession Management - Admin Center - Nominations Set Up page
- Succession/Presentation/Calibration - Talent Cards
- Overview of Standard Dashboard Tiles for Succession
- Succession Management (Draft WIKIs)
- Presentations - 2019 Product Enhancement
- Position Tile View - Overview and Getting Started
- MDF Talent Pools - Overview and Getting Started
- Matrix Grid Reports - Overview and Getting Started
- People Profile - Overview Portlet
- Matrix Grid Reports - Understanding the source of ratings
- Matrix Grid Reports - Reporting on latest rating
- Matrix Grid Reports - Normalized Ratings, Custom Weights and Average Rating
- Matrix Grid Reports - Matrix Grid Placement History portlets
- Matrix Grid Reports - matrix1Label and matrix2Label
- Matrix Grid Reports - Icon Configuration
- Matrix Grid Reports - Custom Filters
- Matrix Grid Reports - Admin Center Configurations
SCM Recommended Articles
Tools
Common Issues:
- 2505073 - Position Management: Position Set Up tool is not available in Admin Center
- 2820550 - Talent Flag icons not showing in Matrix Grid Reports Live Slide on Presentations
- 2813443 - MDF Nomination Method: Nomination portlet behavior in Talent Card/Employee Profile
- 2813471 - Background-Element Field Returns No Data When Using Talent Search
- 2812257 - Presentations can only be shared with 200 users
- 2811981 - Error message "JDMNG_TALENT_POOL_NOT_EXISTING_ERROR" when editing Job Role in Manage Job Profile Content
Most Popular:
- 2804607 - Matrix Grid Placement Displays as -8 and -12 in Ad-Hoc Report
- 2810430 - Unable to "Add Another" incumbent filter in Position Tile View
- 2340971 - Succession Management Implementation tips & tricks
- 2341508 - Working with v12 Matrix Grid Reports
- 2321431 - Succession Org Chart v12 vs. v11 - Functionality Analysis
Most Helpful How-Tos:
- 2813019 - How to remove "External Candidate" feature in Succession Org Chart using permission
- 2436868 - Ability to edit Shared Presentations
- 2613811 - DRTM: Succession Management Data Purge
- 2809767 - Talent Search default criteria fields
- 2788771 - Talent Search v2 - How to restrict access to Export results?
- 2833540 - Enhancement of Export functionality in Talent Search - Q3 2019
Related Pages
Product Guides:
- Succession Implementation and Admin Guide
- Succession Odata APIs
- CDP Odata APIs
- Career Development Planning Implementation and Admin Guide
- Mentoring Admin Guide
- Presentations Admin Guide
Customer Community:
Partner Community:
Blogs:
Video Tutorials:
Software
Release Information:
- Succession: Implementation and Administration Guide: What's New in Succession
- SAP SuccessFactors Q4 2019 Product Updates
- 2019 Release Schedule
- SAP SuccessFactors First Half 2020 Product Road Maps
Product Enhancements:
Succession Guided Answers
Guided Answers can be searched via the SAP One LaunchPad Search (recommended if you are not sure if a Guided Answer exists for your topic) or by the External Application (recommended if you know a Guided Answer exists on your topic).
Existing Guided Answers for SCM (not an all inclusive list):
- Succession Org Chart: Icons/Talent Flags are not displaying
- Succession Org Chart: Users are able to see more information than they should - Permissions Issue
- Succession Org Chart: No position found for the selected user
- Matrix Grid: Users not showing / Users showing in the wrong box/placement
- Missing Pool/Information/Action button for Talent Pools
Others:
For more information on how to use Guided Answers, please see KBA 2492603.
Getting the Most From Your Support Experience
Just Getting Started?
These resources are most useful for those just getting started:
New to your role or this module?
Key resources that will help new administrators get started.
Looking for Answers
The three most valued resources to customers include:
- View Quick Answer Discussion Boards
- Succession & Development Help Portal: Administrative, User, and Implementation Guides
- Search Knowledge Content via ONE Support Launchpad
Webinars
The VIP Program is a series of events that promote knowledge sharing across the SuccessFactors customer community. Each event focuses on effective talent management process design and deployment. VIP events are complimentary and exclusive to SuccessFactors customers as part of your current investment in our technology.