Sharing the email for analysis
please follow the steps mentioned to share the email:
- Download/save the ORIGINAL mail on your Desktop. Do not forward the mail, you may loose important information.
- Zip the email
- Attach the zip file to the Incident
Analyzing the Email Header
Reading the headers of an email message can reveal very useful information for diagnosing problems. Email message header information includes details such as the route that the email took (ie which email servers were involved in the transmission of the message), delays, who sent it, who it was addressed to, and whether the email message was scanned for spam or viruses.
To read the email message headers in Outlook click on the arrow next to Tags in the ribbon menu.
If you copy the message header information into Notepad will look like a complete mess. Even though it is is quite messy and difficult to read you can still see useful information in the message headers. First there is the basic information about the email message itself. Then there are the email servers that the message passed through on it’s way to the destination. To follow these in order start at the bottom and read upwards. These lines are generally in the following format: "Received: from servername (IP address) by servername (IP address) with MTA-name; timestamp".
Here are online tools you can use analyze email message headers.
- Microsoft Remote Connectivity Analyzer https://testconnectivity.microsoft.com/ : Paste the message headers into the field provided and click Analyze headers to produce the report.
- Google Apps Toolbox : https://toolbox.googleapps.com/apps/messageheader/