The purpose of this article is to describe how to access the Java Console Log for the purpose of retrieving information and error messages relating to displaying the Network Diagram in the EIS application.
The Java Console Log on your PC can provide important information that can be used in troubleshooting issues when trying to view the Network Diagram in the EIS application. It is more common now for the Java Console log to be hidden by default and it isn't readily obvious on how to access it. The following information will help you not only find it but retrieve informaiton from it.
When you access a java applet from your computer via a web browser and you have a java run-time environment (JRE) installed, the JRE starts up and runs in the background. This typically is signified by the Java icon appearing in the task bar of your computer like seen in the following screen shot.If you see the Java icon when you are viewing or attempting to view the Network Diagrams in EIS then you can right-click on the icon and choose 'Open Console'. More often than not, however, this icon isn't present leaving you to wonder how you can access the Java Console Log.
To get access to the Java Console and its log, go to the Windows Control Panel (Start > Control Panel). In that window look for the Java icon and click it to open. On the General tab you will see the 'About' button; click it to find out the version of Java that you are running. Select the Advanced tab and look for the section labeled 'Java console' (expand if necessary); select the radio button to 'Show console' then click Apply and OK.
If you had your Internet Explorer browser open at the time you made any changes to this setting, you will have to close it and reopen for the changes to take effect.
Now, when you try and view the Network Diagram the next time, the Java Console window will appear. You can also see information regarding the version of the JRE that is running:
Changing the Trace Level
The trace level determines how much information (the detail) is written to the Java Console and its log. By default the trace level is 0. To change the trace level, select the Java Console window and type the number key to match the level you want. Typically SAP Support for the EIS application will ask to set the trace level to 5 (the highest amount of detail). In the following screen shot you can see that the level has been set to 5 by the feedback statement at the bottom of the log:
Copying and Sending the Contents of the Java Console
To send the contents of the Java Console, click the 'Copy' button then Paste the results in a text document and attach to the SAP Incident as requested. See the screen shot just above for where the Copy button is located.
NA at this time
The following KBAs/Notes reference issues with the Network Diagram and refer to the Java Console: