RFP Completion

• Answer RFP questions

• SAP RFP COE (SAP Internal)
• SAP Pre-sales

Security Questions / Audit

• Answer Security Audit questions

• https://www.sap.com/about/cloud-trust-center.html

SAP:

• Judy Forrest
• Walter Metrich

Sizing

• Explanation of Sizing Estimator
• Initial completion of sizing estimator
• Initial validation of inputs and results
• Sizing Estimator clarifications

• Customer / Partner Implementation Team
• SAP Pre-sales
• SAP Development: Ivan Sesar
• SAP Solution Management: Tod Stenger

Onboarding Checklist Completion

• Identification of key customer contacts
• Identification of key project data
• Identification of key customer IT architecture/landscape

• Customer & SAP Account Team

IT Administrator

• Check S-User Authorizations
• Register System for Support
• Download Excel Add-In
• Download HCI Agent
• Review Guides and Help Videos
• Receive IBP, JAM, IBP URLs

• Customer

IBP / JAM Integration

• Configuration of IBP and JAM integration

• Customer

Single Sign On Configuration

• Identification of SSO Scenario
• Setting up of Corporate Identity Provider
• SCI and IBP integration and SCI and JAM integration

• Customer
• SAP Operations

User Setup

• Initial assignment of Roles and Authorization
• Assignment of Users to Roles
  • Business users for consuming the IBP functionality
  • Technical users for example, SAP Support users

• Customer

Transport Setup

• Setup of Transport Paths between different systems

• SAP Operations

Whitelisting

• Setting up SAP’s network to restrict access to only specific IP addresses

• SAP Operations

Customer Onboarding

• Provide initial provisioning timing
• Introduction to SAP onboarding and upgrade processes
• Introduction on to SAP knowledge sources and Key Contacts
• Software download access support
• Initial credential support
• Maintain Customer Contacts
• Initial Identity Authentication Service support

• IBP Customer Office: John Lopus
• SAP Customer Engagement: engage-ibp@sap.com

Identity Authentication Service (IAS)

• Definition of IAS Landscape Strategy
• IAS credential support
• Cross cloud IAS alignment
• Single Sign On with Corporate Identity Provider Support

• IBP Customer Engagement

• IBP Customer Office

IBP Customer Office: Development/Product  Liaison

IBP Customer Engagement Executive: Solution Adoption Liason

• Ongoing Solution Adoption Support
• Escalation of support issues beyond Development Angel
• Full customer lifecycle engagement and tracking
• Attend regular project status meetings to get visibility into any issues requiring
• attention
• Monitor any incidents logged and facilitate communication between the customer, support, and development teams
• Provide guidance on how to overcome technical challenges
• Provide feedback to Product Owners on the project and any key learnings
• Customer Influence enhancement request process

• IBP Customer Engagement

• IBP Customer Office

Development Experts

• Provide guidance on how to overcome technical challenges
• Provide feedback to Product Owners on the project and any key learnings
• Attend regular project steering committee meetings to get visibility to project status

• Requests for Development Experts are made through the IBP Customer Office

Upgrade Planning and Communications

• Communicate timing and impact of upgrades
• Coordinate scheduling of upgrades

• IBP Product Support

• engage-ibp@sap.com

IBP Product Support

• All Product Related issues
• Contact for Operations related topics

• IBP Product Support

Upgrade Planning and Communications

• Communicate timing and impact of upgrades
• Coordinate scheduling of upgrades

• IBP Customer Engagement

• IBP Customer Office

Planning Area Activation

• Activation of any planning areas post upgrade to take advantage of latest released capabilities.

• Customer

Smoke Testing

• Testing of basic functionality post upgrade

• Customer or
• SAP Support (upon request through support ticket)

Regression Testing

• Test existing Key Customer Specific functionality

• Customer

Emergency Patch Application

• Application of customer specific emergency patch outside normal release cycle on customer SAP IBP system.

• SAP Operations

Performance Monitoring

• SAP Operations

Integration Job Monitoring

• Customer

Integration Job Scheduling

• Customer

Support

• Incident Submission
• Incident Resolution

• Customer
• SAP Product Support

Security

• Ensure all customer systems and data are secure

• SAP Operations
• SAP Infrastructure

System Monitoring

• Ensure licensed applications are available to customers as per contracted Service Level Agreement

• SAP Operations

Transports

• Transport generation
• Transport promotion

• Customer

Ad-hoc Backup

• SAP Operations

Data Refresh/Copy

• SAP Operations

• OS build and support
• Regular maintenance activities
• Network configuration and monitoring
• Storage monitoring & escalation
• Backup monitoring, troubleshooting and escalation
• Customer & Partner – Technical onboarding
• Landscape set up activities

• SAP Operations

• Application support for customer incidents
• Application availability to meet customer SLA with monitoring tools
• Technical support for the projects 

• SAP Operations

• Regular QA builds/fixes and deployments
• Regular code deployments for production landscapes
• Change requests implementations
• User provisioning access

• SAP Operations

• Implementing and Documenting changes
• Emergency patching on demand
• Security material handling
• Release software update

• SAP Operations