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Always verify the most up-to-date procedures by checking the SUM guide. Always have it on hand while performing the upgrade.

PURPOSE

This page provides symptoms and solutions for problems encountered with operations with the Software Update Manager

 

Overview

For problems encountered starting or stopping the SUM tool, problems with resetting and or downloading the SUM tool

Main steps of starting SUM

  1. Download SUM
     
  2. Download and install the latest SAP host agent version according to the SAP note 2130510 - SAP Host Agent 7.21
    For known errors check  the SAP note 1113545 - Problems with SAP Host Agent
     
  3. Extract SUM under \usr\sap\<sapsid>: :
    WINDOWS: SAPCAR –xf <download directory>\<path>\<Archive>.SAR -R <DRIVE>:\usr\sap\<sapsid> 
    UNIX: SAPCAR –xf <download directory>/<path>/<Archive>.SAR -R /usr/sap/<sid> 
     
  4. Register SUM to hostagent as user root (UNIX)

    See the Section "Registering SUM in SAP Host Agent" in the relevant SUM guide as the command can be different depending on the Source and Target of the upgrade

  5. Start SUM SL Common UI and background processes

    ABAP only: In the web browser enter https://<hostname>:1129/lmsl/sumabap/<SID>/doc/sluigui
    ABAP+JAVA (e.g. Solman): In the web browser enter https://<hostname>:1129/lmsl/sumjava/<SID>/dual.html
    JAVA  only  In the web browser enter https://<hostname>:1129/lmsl/sumjava/<SID>/index.html

     
  6. Enter <sid>adm user/password to control the SUM tool
     
  7. Stopping SUM tool:

    A. Temporary stop to correct an error:
    - Click on the Cancel button and close the browser window, it stops SL Common UI and the SUM background processes
    - Closing the web browser tab page only closes the user interface 

    B. Stop and cleanup after finishing SUM or after reset:

    - Close all browser windows connected with SL Common UI
    - Search for all SAPup processes using the following command:

    UNIX: ps -ef | grep SUM

    ps -ef | grep SAPup
    kill <PID>
    WINDOWS: in Task manager search for SAPup.exe processes and terminate them

  8. Optional: If the hostagent has to be restarted, execute

    WINDOWS: <HOSTAGENT directory>\exe\saphostexec -restart ( e.g. C:\Program Files\SAP\hostctrl\exe\saphostexec -restart )

    UNIX: <HOSTAGENT directory>/exe/saphostexec -restart (e.g. /usr/sap/hostctrl/exe/saphostexec -restart )

Troubleshooting tips

 

I. Please carefully follow the SUM guide chapter 5.1-5.5, especially the directory authorizations and user related sections.

II. Please follow the SAP KBA  2284028 - SUM SL Common UI : Troubleshooting problems with the new SUM UI

III. Follow the wiki page SAP Host Agent Troubleshooting Guide

Symptoms and solutions

SUM displayed error or Error in log file
Log file
Solution

When launching the Software Update Manager UI, a HTTP 404 Response - Unable to locate the requested resource error message is displayed in the browser.

  • Log file sapstartsrv.log:

pam_authenticate_user -> service( sapstartsrv ) user ( <user> )
*** ERROR => pam_authenticate ( <user> ) failed : Authentication failure [usercheckux. 243]
[Thr 139663613511424] soap_check_permission: authorization ( <user>, ExecutOperation ) FAILED

 

Unix: /usr/sap/hostctrl/work/sapstartsrv.log

Windows:
%ProgramFiles%\SAP\hostctrl\work\sapstartsrv.log

Please refer to KBA 2616248 - HTTP 404 when entering username and password on SUM

SUM SP16 SP12 or lower:

SUM UI was closed and after entering the sluigui link and sidadm password the following popup is showing up:

"Unable to predict current status of process."

 

 

 

Please refer to KBA 2363118 - Unable to predict current status of process.

ENVIRONMENT: IBM ISERIES DB4 ; SUM 1.0 SP16 PL8 or lower

After starting SUM in the browser following error is reported:

EXECUTING /usr/sap/M32/SUM/abap/bin/SAPup

rootdir=/usr/sap/SID/SUM/abapguiconnect=127.0.0.1:12107

Assertion failed: CurrentModuleDef != NULL, file SAPupmodule.c, line

186

*** FATAL: Got signal 'SIGABRT' (6)! Please contact the SAP support!

*** FATAL: SAPup got signal in phase '', stack trace written to dev_SAPup.

 

 browser window, dev_SAPup

Please refer to  KBA 2363090 - FATAL: Got signal 'SIGABRT' (6)! Please contact the SAP support! - SUM 1.0 SP16 PL8 or lower

 

During access to the SL Common UI of the Software Upgrade Manager (SUM) via the SAP Host Agent with these URLS,

  • HTTP: http://<hostname>:1128/lmsl/<SUM-URL>
  • HTTPS: https://<hostname>:1129/lmsl/<SUM-URL>

these error messages are displayed in the browser:

  • Firefox: "File not found"
  • Internet Explorer: "The webpage cannot be found"
  • Google Chrome: "Unable to locate the requested resource"
 

Please apply the newest SAP Host Agent version 7.21 PL 11 according to the SAP note 2293992 - Error when accessing SL Common UI of SUM via SAP Host Agent
and the SAP note  2293960 - Upgrade to SAP Host Agent 7.21 Patch 11

While running SUM error  Internal Server Error (Status 500) is displayed in the browser unexpectedly.

Issue has been seen coming post dialog completion in the following phases:

'PREP_PRE_CHECK/PROFREAD'

'PREP_INPUT/INSTANCELIST_PRE'

As soon as you enter the values asked in the dialog displayed (Passwords for user DDIC/DB users are entered here) and click 'Next' - Error is displayed. On checking the Phase log (PROFREAD.LOG or SAPUpConsole.log), you shall observe only Network connect errors displayed in the logs like below:

1EETQ399 Last error code set is: Error in network interface: NIECONN_BROKEN
Error processing dialog 'Passwords'

*** FATAL ERROR: Error in network interface: NIEINVAL (0/1783 written)
Error processing dialog 'PhaseDecision'

1EETQ399 Last error code set is: Error in network interface: NIEINVAL (0/92 written)

 

Please follow the SAP KBA 2274621 - SUM Internal Server Error (Status 500) - Phase PROFREAD or INSTANCELIST_PRE - NIECONN_BROKEN

When starting the SL Common UI with the URL, you are prompted for the credentials,  after that there is an error in the browser that the page cannot be opened or page not found
(depending on the browser version).

 

2262728 - “SAP Host Agent or hdblcm error occurred” When Loading HDBLCM or running SUM

When running SUM during the upgrade the task list shows no information

 2302775 - SUM 1.0 SP 16  Task List during the upgrade shows no information. The issue is fixed in SUM 1.0 SP16 PL 6 or higher.

ENVIRONMENT: WINDOWS
After executing the command

d:\usr\sap\SID\SUM\STARTUP.BAT confighostagent

to register SUM in saphostagent, the following error is reported:

C:\usr\sap\SID\SUM>.\startup.bat  confighostagent

**** The SID: SID is detected from <SID>ADM user. ****

**** Configuring SUM Abap ... ****

D:\usr\sap\SID\SUM\startup.js(138, 2) WshShell.RegRead: Invalid root in registry

 key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SAP

 HostAgent\InstallLocation"

output of the command in the command prompt

The SAP Host Agent is not installed. Please follow the

SAP note  2130510 - SAP Host Agent 7.21

and install SAP Host Agent.

FAQ (Frequently asked questions) 

 

Related documents

(LVM) SAP Host Agent Operation Fails

Related SAP notes/KBAs

2274621 - SUM Internal Server Error (Status 500) - Phase PROFREAD or INSTANCELIST_PRE - NIECONN_BROKEN

2262728 - “SAP Host Agent or hdblcm error occurred” When Loading HDBLCM or running SUM

2293960 - Upgrade to SAP Host Agent 7.21 Patch 11

2130510 - SAP Host Agent 7.21

 

  

 

 

1 Comment

  1. trying to upgrade NW-7.50 to NW-7.52 with SUM 2.0 

    running SUM it was wasting time - in phase-2 this error occurs:  2 add-on have to be uninstalled with SAINT ??? 

    => https://launchpad.support.sap.com/#/notes/2418498

    why SUM can not do all work around an upgrade-task (stack-xml),

    if there are some add-on to be uninstalled, why SUM can not do this ???