Change Request Management coordinates all changes in a software landscape, to ensure that changes do not conflict with each other. It also ensures that changes are made without disrupting the ongoing business. This results in improved quality of the software landscape, higher availability of IT solutions, and lower total cost of ownership. Change Request Management ensures that the performed changes remain transparent and traceable.
Change Request Management comes with a predefined set of workflows and processes, which are all compliant to the recommendations provided by the IT infrastructure library (ITIL).
*NEW* Look for SAP Solution Manager 7.2demos in Media Center -> Functional Areas -> Change Control Management see the Guided discovery sections.
General Overview Demo Change Request Management You want to have a quick overview about Change Request Management, and see the look'n'feel of the functionalities in the system? This demo is probably the right entrance point for you. You will get a quick demo for the creation and processing of a Request for Change as well as the processing of a Normal Change.
Change Request Management: Request for Change In this demo you can see how a Request for Change is created and processed in the SAP Solution Manager 7.1. You will see the standard process for an Request for Change from creating over approving the change, until it is handed over to development. The demo also covers the new functionality called "scope extension".
Change Request Management: Admin Change When performing administrative changes in the system, you can use admin changes of Change Request Management. See how an administrative change can be performed and documented with Change Request Management.
Change Request Management: General Change When using Change Request Management not only for SAP- or System-related components, but also for other IT components, you can leverage the functions of the general change to document and manage those changes with SAP Solution Manager. In this demo you can see how the standard process of a general change looks like.