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Welcome to the SAP Solution Manager IT Service management - Incident Management - Service Desk Wiki.

This Wiki has the aim to help you in troubleshooting issues you may have during the configuration and use of the IT Service Management scenario. This Wiki is hosted and maintained by the SAP Product Support team working in SV-SMG-SUP* components. What we want to share here is our experience solving incidents. 

If you want documentation provided by Solution Management and Product Management of SAP IT Service Management visit ITSM Wiki - IT Service Management and ChaRM Wiki Homepage .