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The list of KPIs supported by DP_ITSM are :

  • Number of Tickets For ITSM Transactions
  • Average Processing Time 
  • Number of Tickets out of IRT
  • Number of Tickets out of MPT
  • Number of Open Tickets
  • Average deviation from IRT
  • Average deviation from MPT
  • Number of created tickets
  • Number of non confirmed tickets
  • Number of closed tickets
  • Number of created tickets backlog
  • Number of non confirmed tickets backlog
  • Number of closed tickets backlog

 

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