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In 2008 SAP introduced a service offering SAP Business Process Analysis which is kind of a health check for business processes and tries to identify inefficiencies and ineffectiveness in business processes. In ~90% of the analysis reports SAP identified significant potential for improving the existing SAP implementation, i.e. the large majority of customers is not yet using their SAP Business Suite to the full extent. With the help of Business Process Analytics in SAP Solution Manager other customers achieved especially improvements in the following areas


 Since 2010 SAP provides the functionality of Business Process Analytics in SAP Solution Manager in order to identify and analyze process inefficiencies (see SCN blog about Business Process Analytics). With SAP Solution Manager 7.1 support package 5 new features (like advanced and value benchmarking) have been shipped for Business Process Analytics (see SCN blog about new features ).

For utilizing Business Process Analytics to its full extent SAP also developed a systematic 9-step Business Process Improvement methodology on how to analyze root causes, define action items and control the achieved progress. Some customer testimonials can be found at the corresponding SCN blog.

The problem oriented approach of Business Process Analytics and its key figures for improving business processes nicely complements your existing business reporting solution (SAP BW or SAP BusinessObjects) that you use for keeping a status quo and making strategic business decisions. For a more detailed description please refer to the SCN blog Traditional business KPI approach vs Business Process Monitoring.

The technical implementation of Business Process Analytics is very fast and typically just a matter of days as more than 750 key figures are shipped out-of-the-box. The complete list of key figures can be found here .

For Frequently Asked Questions please refer to .


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