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Incident Management includes the following tasks:

  • As a user or customer, you can create support message and display and reply to solutions suggested by support.
  • As a support employee, you can edit and administer support messages.
Technical System Landscape

Related Documentation
Authorization Objects and Use Cases

If you are interested in all use cases existing for SAP Solution Manager you can just navigate to our Use Case Overview.

The following authoriztation objects are NOT yet fully defined in standard roles that are delivered by SAP for this scenario.
This overview should help you to define the objects according to the listed Use Cases:

Authorization Object

Use Cases

B_BUPA_ATT

There is no content with the specified labels

B_BUPA_FDG

There is no content with the specified labels

B_BUPA_GRP

There is no content with the specified labels

B_BUPR_BZT

There is no content with the specified labels

B_BUPR_FDG

There is no content with the specified labels

B_NOTIF_BC

There is no content with the specified labels

B_NOTIF_IB

  • Page:
    UC00034 — Create a Service Desk ticket only for specific Systems/Clients

B_USERST_T

There is no content with the specified labels

B_USERSTAT

  • Page:
    UC00039 — Status Change for Incident Messages after using the "Reply" function
  • Page:
    UC00030 — How to organize the Change of the Status for a Request for Change

CRM_CATEGO

There is no content with the specified labels

CRM_IBASE

There is no content with the specified labels

CRM_ORD_LP

  • Page:
    UC00040 — Maintain the Support message creation via SAP GUI
  • Page:
    UC00041 — Maintain the Support message creation via SAP GUI
  • Page:
    UC00036 — Dependencies between Authorization Objects CRM_ORD_LP and CRM_ORD_PR

CRM_ORD_OE

There is no content with the specified labels

CRM_ORD_OP

  • Page:
    UC00035 — Manage the visibility of Incidents for users in a specific partner function

CRM_ORD_PR

CRM_TXT_ID

  • Page:
    UC00020 — Section "Queries" and "Reports" not visible in Workcenter "Incident Management"
  • Page:
    UC00037 — Save description in Service Desk Message

D_SOL_VSBL

There is no content with the specified labels

FDT_OBJECT

  • Page:
    UC00038 — Manage Access to Business Rule Framework plus Workbench UI

PLOG

There is no content with the specified labels

S_APPL_LOG

There is no content with the specified labels

S_DATASET

There is no content with the specified labels

S_DEVELOP

There is no content with the specified labels

S_DOKU_AUT

There is no content with the specified labels

S_FOBU_MTH

There is no content with the specified labels

S_NUMBER

There is no content with the specified labels

S_PROJ_GEN

There is no content with the specified labels

S_PROJECT

There is no content with the specified labels

S_SRT_ADM

There is no content with the specified labels

S_USER_AGR

There is no content with the specified labels

S_USER_GRP

There is no content with the specified labels

S_USER_PRO

There is no content with the specified labels

SM_TIMEREP

There is no content with the specified labels

UIU_COMP

There is no content with the specified labels

  • No labels