SAP Solution Manager has a range of support offerings. Services with predefined contents are the fundamental elements of all support offerings. These services cover the entire lifecycle of the software, from implementation to operation and optimization to upgrade.
These services have the following objectives:
- Risk minimization
- Optimization of SAP solutions
- Knowledge transfer
These services proactively detect and solve technical problems (issues) before they can have a negative effect on business operations. An issue may only be captured by a service and forwarded to a subsequent service that resolves it.