Please check the following points at first:
- You have the authorization for downloading the software
SAP Service Marketplace authorization profile: Software download
If you do not have the authorization for downloading, please contact your superadministrator under
- You are licensed for the software product.
Please contact your SAP local contract department using the link
- You are licensed for the software product, but the software is not visible on SAP Service Marketplace.
Please open a customer message under component XX-SER-SAPSMP-SWC.
If you need to open a service message:
Always begin by using the URL http://service.sap.com
Provide us the exact Product/Package Name/Version
Provide us the S-User ID and password
Where applicable, provide a step-by-step path/description of your actions leading up to the problem/error.
Which URL are you using?
Attach a screen shot of the problem to the Customer Message.
You do not have a License for a Product?
Please contact your local SAP Contracts Department. You can locate the correct contact organization via the following link: http://service.sap.com/contracts