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Check: Metric instances are reported to Alert Calculation Engine

Steps

  • Start Alerting Directory: |http://solman_host:solman_port/sap/bc/webdynpro/sap/wda_ac_dir_browser?sap-language=EN]
  • Select managed object in the left menu
  • Select tab Metrics
  • Select metric to troubleshoot in the list
  • Select tab Others
  • Write down "Metric ID" and "Collection Managed Object ID" (error in screenshot)

  • Start transaction SE16
  • Enter table name: ACE_DB_EVENT
  • Enter "Metric ID" as "EVENT TYPE ID" and "Collection Managed Object Id" as "Context ID"
  • Check that some metric instances exist
  • If no metric instances exist in table ACE_DB_EVENT, try to reapply the template and recheck the table (see link to the setup below)
  • Problem might come from Template Management (see logs below) or DPC (see logs below)
  • If the metric is grey in the alert inbox only, check the corresponding logs (see below)

Links to Solution Manager Setup

  • Solman_setup -> Technical Monitoring -> System Monitoring -Relevant Scope -> Steup Monitoring -> "Apply and Activate"

Logs/Traces

  • Template Management logs: In SLG1, object: E2E_ALERTING, subobject: AUTOCONFIG
  • DPC logs: In SLG1, object: E2E_ALERTING, subobject: DPC_SETUP
  • Alert Inbox logs: In SLG1, object: E2E_ALERTING, subobjects: INBOX

More information

  • Component: SV-SMG-MON-ALR
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