What is End-to-End Root Cause Analysis in SAP Solution Manager?

A key requirement for efficient support of IT solutions is the ability to perform root cause analysis with speed and efficiency. Root Cause Analysis is a scenario in SAP Solution Manager that aims at isolating a problematic component for an incident in distributed heterogeneous customer landscape. Active Global Support performs the end-to-end root cause analysis for incoming incidents on SAP Solution Manager and then drills down into component specific root cause analysis from the SAP Solution Manager as central entry point. All these functions are available safely to SAP employees and application management experts at customer site without requiring access to the operating system.