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Accelerating root cause analysis by a more targeted top down approach to find the root cause of an incident sounds promising. But how can SAP Solution Manager really achieve this ambitious goal?

Agents are running on the productive satellites and are continuously collecting diagnostics data such as performance metrics, critical log entries or dumps for SAP standard products. SAP has very consciously decided which diagnostics data have to be sent to SAP Solution Manager in order to be able to isolate the problematic component and in order not to overwhelm the application management expert. SAP Solution Manager provides a centralized uniform access to this diagnostics data end-to-end for the SAP solution.