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Frequently Asked Questions for Root Cause Analysis

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General Positioning of End-to-End Root Cause Analysis
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    FAQ0001 — What is End-to-End Root Cause Analysis in SAP Solution Manager?
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    FAQ0002 — What does End-to-End Root Cause provide on top of component root cause analysis, that is traditionally provided out of the box on the productive system?
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    FAQ0003 — Is component root cause analysis now obsolete and replaced by SAP Solution Manager?
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    FAQ0004 — For which customers does SAP recommend to implement End-to-End Root Cause Analysis?
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    FAQ0005 — Does SAP recommend to use End-to-End Root Cause Analysis also if the customer is using SAP solutions based on Web AS ABAP only?
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    FAQ0006 — I am not yet on SAP Solution Manager 7.0 SP10 or higher and therefore have not yet the end-to-end root cause analysis capabilities such as End-to-End Workload and End-to-End Trace Analysis. What does SAP Solution Manager 7.0 with regards to Root Cause Analysis offer on lower SPs?
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    FAQ0007 — What happens if I want to get support from SAP Active Global Support for a customer landscape with more than just R/3 accessed via SAPGUI, and End-to-End Root Cause Analysis is not implemented?
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    FAQ0008 — Who should own End-to-End Root Cause Analysis within customer IT and which teams should be trained and work with this scenario in SAP Solution Manager?
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    FAQ0009 — Accelerating root cause analysis by a more targeted top down approach to find the root cause of an incident sounds promising. But how can SAP Solution Manager really achieve this ambitious goal?
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    FAQ0010 — For what does End-to-End really stand in context of root cause analysis?
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    FAQ0011 — Is there a difference between Diagnostics and Root Cause Analysis?
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    FAQ0012 — When implementing End-to-End Root Cause Analysis, which savings can a customer expect?
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    FAQ0013 — Does the root cause analysis scenario in SAP Solution Manager allow to report on user statistics that allow to prove what a certain user has done throughout a work day?

Tools in End-to-End Root Cause Analysis
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    FAQ0014 — Can you provide examples of such cross-component root cause analysis tools that are available today in SAP Solution Manager?
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    FAQ0016 — How does setup automation for End-to-End Root Cause Analysis improve with the deliveries of SAP Solution Manager?
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    FAQ0017 — How is the Diagnostics Agent shipped
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    FAQ0018 — Does End-to-End Root Cause Analysisalso include 3rd party tools and are they included in SAP Solution Manager without additional license costs?
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    FAQ0019

    Does SAP support alternative 3rd party root cause analysis tools to BMC AppSight for SAP Client Diagnostics or CA Introscope?

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    FAQ0020

    What is incldued in the Right to View version of CA Introscope delivered with SAP Solution Manager?

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    FAQ0021 — Can the customer change the instrumentation or dashboards delivered by SAP for SAP standard?
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    FAQ0022

    Is CA Introscope the new standard of SAP to perform alerting and notification in the context of a proactive monitoring concept?

Architecture and Sizing
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    FAQ0026 — Which recommendations exist for landscape planning for the End-to-End Root Cause Analysis scenario in SAP Solution Manager?
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    FAQ0027 — Can the Diagnostics agent applications be centrally managed from SAP Solution Manager?
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    FAQ0029 — End-to-End Root Cause Analysis uses the BW capabilities of SAP NetWeaver. What does this mean for the skills of the team operating SAP Solution Manager?
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    FAQ0030 — How much data does End-to-End Root Cause Analysis transfer to SAP Solution Manager and what is the expected data growth in the diagnostics database in SAP Solution Manager?
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    FAQ0031 — Does SAP recommend to setup BW in SAP Solution Manager rather than to use the corporate BW?
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    FAQ0032 — What is the performance impact to production when the Diagnostics agent is turned on?
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    FAQ0033

    What is the scalability concept of CA Introscope? Which documentation exists for this?

Installation and Configuration
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    FAQ0034 — What are the required steps to implement End-to-End Root Cause Analysis? Which documentation is available for implementation?
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    FAQ0035 — In which order should I connect development, quality assurance and production managed systems to SAP Solution Manager? Should I connect only Production to SAP Solution Manager?
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    FAQ0036 — Is any agent installation required on the productive satellites (managed systems)?
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    FAQ0037 — Once I have SAP Solution Manager in place and End-to-End Root Cause analysis is implemented, which effort is it to upgrade to a newer SP of SAP Solution Manager ?
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    FAQ0038 — Which options does the customer have to implement End-to-End Root Cause Analysis? Does a service exist to implement End-to-End Root Cause Analysis?
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    FAQ0039 — Is EarlyWatch Alert for Java also activated during End-to-End Root Cause Analysis setup?
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    FAQ0041 — Is any downtime required on productive satellites when implementing Root Cause Analysis?
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    FAQ0042 — Which limitations exist in terms of supporting lower releases on the managed system side?
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    FAQ0044 — Which training and certification offerings exist for customers and partners to learn to use End-to-End Root Cause Analysis?

Learning to use End-to-End Root Cause Analysis
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    FAQ0043 — How can a customer learn to use End-to-End Root Cause Analysis?
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    FAQ0044 — Which training and certification offerings exist for customers and partners to learn to use End-to-End Root Cause Analysis?
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    FAQ0045 — Is there a book on End-to-End Root Cause Analysis?
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    FAQ0046 — On which component should messages for Diagnostics be posted on the SAP Service Marketplace?
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2 Comments

  1. Former Member

    Can this tool be used for SAP CRM applications? 

    1. Former Member

      Please check note 1478974 for list of managed systems supported for diagnostics

      BR - Julien