Welcome to the Documentation and Help Area of Introscope
Application Operations in SAP Solution Manager 7.2 provides System and Application Management capabilities for central monitoring, alerting, analytics, and administration of SAP centric cloud and on-premise solutions.
This wiki content is no longer maintained and has been moved to the SAP Solution Manager 7.2 expert portal page: https://support.sap.com/en/alm/solution-manager/expert-portal/introscope-enterprise-manager.html
Introscope
CA APM Introscope(R) is an application performance management solution created to manage Java Application performance. Unlike development tools, Introscope(R) is designed to scale with minimal performance impact. This allows you to monitor and manage your application performance in live production environments.The Right to View (RTV) version of CA APM Introscope is a restricted, read-only form of the full product and is bundled with SAP Solution Manager. With the RTV version, support is limited to products that are licensed and supported by SAP. The instrumentation, dashboards, Probe Builder Directives (PBDs), management modules, and Smartstor data contained within the RTV version of CA APM Introscope as provided by SAP is the intellectual property of SAP. Use of these functions is restricted by SAP and may only be used in an unrestricted manner by licensing SAP Extended Diagnostics by CA, foundation from SAP.
Note: The product SAP Extended Diagnostics by CA, foundation is no longer on SAP price list. But you still can get the equivalent package from CA Broadcom directly.
Scope
- Monitoring of non-ABAP applications and infrastructures
- Tracing of non-ABAP applications and infrastructures
Benefits
- Integration with SAP Solution Manager / FRUN
- Introscope Host Adapter
- Byte Code Adapter (Introscope JAVA Agent)
Documentation
- Note 797147 Introscope Central Note
- Note 2909673 Introscope 10.7 Release Notes
- SAP Setup Guide for Introscope 10.7
- Note 2451758 SAP Extended Diagnostics by CA, foundation 10.5
- Note 1280961 SAP Extended Diagnostics by CA Wily
- Note 2246406 Disabling Introscope Java Agent in emergency case
- Note 1579474 Management Modules for Introscope delivered by SAP
- Note 1751225 Introscope Push
- HowTos
- Troubleshooting
Contact
Technical Support
Open a Ticket for Component:
XX-PART-WILY
Welcome to the Documentation and Help Area of
Introscope
CA APM Introscope(R) is an application performance management solution created to manage Java Application performance. Unlike development tools, Introscope(R) is designed to scale with minimal performance impact. This allows you to monitor and manage your application performance in live production environments.The Right to View (RTV) version of CA APM Introscope is a restricted, read-only form of the full product and is bundled with SAP Solution Manager. With the RTV version, support is limited to products that are licensed and supported by SAP. The instrumentation, dashboards, Probe Builder Directives (PBDs), management modules, and Smartstor data contained within the RTV version of CA APM Introscope as provided by SAP is the intellectual property of SAP. Use of these functions is restricted by SAP and may only be used in an unrestricted manner by licensing SAP Extended Diagnostics by CA, foundation from SAP.
Note: The product SAP Extended Diagnostics by CA, foundation is no longer on SAP price list. But you still can get the equivalent package from CA Broadcom directly.
Scope
- Monitoring of non-ABAP applications and infrastructures
- Tracing of non-ABAP applications and infrastructures
Benefits
- Integration with SAP Solution Manager / FRUN
- Introscope Host Adapter
- Byte Code Adapter (Introscope JAVA Agent)
Documentation
- Note 797147 Introscope Central Note
- Note 2909673 Introscope 10.7 Release Notes
- SAP Setup Guide for Introscope 10.7
- Note 2451758 SAP Extended Diagnostics by CA, foundation 10.5
- Note 1280961 SAP Extended Diagnostics by CA Wily
- Note 2246406 Disabling Introscope Java Agent in emergency case
- Note 1579474 Management Modules for Introscope delivered by SAP
- Note 1751225 Introscope Push
- HowTos
- Troubleshooting
Contact
Technical Support
Open a Ticket for Component:
XX-PART-WILY
7 Comments
Christoph Ostrop
wily introscope did not run on Solman-7.2. on Linux-on-Power ?
Christian Rudolph
This depends on the Introscope version. The current version (10.5) does not run on PowerLinux.
Diego Hernandez
ThankU Cristian
Christoph, check this note:
2534316 - Introscope 10.5 Release Notes for changes and open issues
4. Platform dependency of EM
CA introduced a platform dependency that cause the EM to fail on startup similar to "[ERROR] [main] [Manager] The EM failed to start. /tmp/librocksdbjni7414627144441912552.so " if the platform is not supported by CA (e.g. "Linux on Power 64bit"). This dependency got discovered after SAP setup guide was published which erroneously still lists "Linux on Power 64bit".
Diego Hernandez
Hi Cristoph,
following the PAM SOLMAN 7.2 supports OS LINUX ON POWER BIG ENDIAN and LINUX ON POWER LITTLE ENDIAN
Check that the Introscope processes are running by using the following command:
From the folder
<EM HOME>/bin
run the command: ./EMCtrl.sh status
Also, check this links:
Monitoring & Alerting Infrastructure (MAI)
https://ga.support.sap.com/dtp/viewer/index.html#/tree/381/actions/3797
https://launchpad.support.sap.com/#/products/01200615320900006067
SAP Notes:
Check the required JVM version for your CA Introscope Enterprise Manager
2285189 Introscope 10.1 Release Notes for changes and open issues
1845926 - CA Wily Introscope Enterprise Manager does not start "Failed to bind to server socket"
1630229 - CA Introscope Enterprise Manager has JAVA heap problems
2170650 - CA Introscope Enterprise Manager stops with a Java core dump
And try to install the latest Introscope patches: Introscope Enterprise Manager 10.5 for SAP SP02
Introscope 10.5 is supported starting from the following Solution Manager support packages:
Regards
Joshua Lacroix
I'm on windows 2016 server, just upgraded my SOLMAN 7.2 from SPS5 to SPS9. I currently run WILI 10.1.0.15. I started to look into upgrading to WILY 10.5 until I came across this oss#2534316 and the following statement:
Known Problems
1. EM installer fails on Windows Server 2016 / 2019
Windows Server 2016 respectively 2019 is not supported for the Enterprise Manager installer of version 10.5.x. Installation actually fails with an error message like
Flexeraax2$aaa: C:\usr\sap\SOL\tmp\I1519871422\Windows_Pure_64_Bit\resource\iawin32.dll not found at Flexeraax2.af(Unknown Source) at Flexeraax2.aa(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source) at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) at com.zerog.ia.installer.Main.main(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.zerog.lax.LAX.launch(Unknown Source) at com.zerog.lax.LAX.main(Unknown Source)
Since there is no known technical problem running the Enterprise Manager on Windows Server 2016 / 2019 you can use the following workaround for installation:
You must use JRE 1.8 u45 (JDK does not work) or previous version to launch the installer. For example: Launch the installer as below, this allows the installer to use 1.8u45 instead of the JRE bundled with the installer.
introscope10.5.2.91windowsAMD64.exe LAX_VM "C:\Program Files\Java\jre1.8.0_45\bin\java.exe"
My Question, can I Just stay on 10.1 with Solman 7.2 sps09?
Jens Claussen
Hi Joshua,
there is no known technical problem continuing with 10.1 and Solution Manager 7.2 SP9. But the 10.1 release will run out of maintenance at the end of this year and will not receive any additional updates. Thus it is advisable to move on to the 10.5 release. If you are hesitating to install an old JRE: download an early SAP JVM 8.1 patchlevel from SAP's software download center (I think I used PL3 last time) and just unzip it for the installation. You can delete it afterwards without any "traces".
regards, Jens
Joshua Lacroix
OK I got no problem, I simply installed the old java. My command was the following if anyone comes across this question
introscope10.5.2.113windowsAMD64SAP.exe LAX_VM "C:\Program Files\Java\jre1.8.0_45\bin\java.exe"