I have some issues regarding system monitoring an want to open a customer message. Which support component should I choose?Here is a list of relevant support components, based on different problem areas:
Problem Area | Support Component |
|---|---|
Managed System Setup | SV-SMG-INS-CFG-MNG |
Diagnostic Agent | SV-SMG-INS-AGT |
SAP Host Agent | BC-CCM-HAG |
System Monitoring Setup (e.g. Content Update, Template Maintenance, Template Assignment) | SV-SMG-MON-ALR-CFG |
Alert Inbox application | SV-SMG-MON-ALR-CNS |
System Monitoring application | SV-SMG-MON-SYS |
The ratings of metrics or alerts are not calculated correctly | SV-SMG-MON-ALR-CLC |
Metrics are not collected correctly (e.g. grey metrics) | SV-SMG-MON-ALR-PRV |
| HANA database metrics | HAN-DB-MON |
DB2 database metrics | BC-DB-DB2-CCM |
| DB6 database metrics (DB2 Universal Database) | BC-DB-DB6-CCM |
MaxDB database metrics | BC-DB-SDB-CCM |
MSSQL database metrics | BC-DB-MSS-CCM |
Oracle database metrics | BC-DB-ORA-CCM |
| Sybase database metrics | BC-DB-SYB |
Early Watch Alert | SV-SMG-SER-EWA |
| CCMS / RZ20 | BC-CCM-MON |