Registration

Dear SAP Community Member,
In order to fully benefit from what the SAP Community has to offer, please register at:
http://scn.sap.com
Thank you,
The SAP Community team.
Skip to end of metadata
Go to start of metadata

I have some issues regarding system monitoring an want to open a customer message. Which support component should I choose?Here is a list of relevant support components, based on different problem areas:

Problem Area

Support Component

Managed System Setup

SV-SMG-INS-CFG-MNG

Diagnostic Agent

SV-SMG-INS-AGT

SAP Host Agent

BC-CCM-HAG

System Monitoring Setup (e.g. Content Update, Template Maintenance, Template Assignment)

SV-SMG-MON-ALR-CFG

Alert Inbox application

SV-SMG-MON-ALR-CNS

System Monitoring application

SV-SMG-MON-SYS

The ratings of metrics or alerts are not calculated correctly

SV-SMG-MON-ALR-CLC

Metrics are not collected correctly (e.g. grey metrics)

SV-SMG-MON-ALR-PRV

HANA database metricsHAN-DB-MON

DB2 database metrics

BC-DB-DB2-CCM

DB6 database metrics (DB2 Universal Database)BC-DB-DB6-CCM

MaxDB database metrics

BC-DB-SDB-CCM

MSSQL database metrics

BC-DB-MSS-CCM

Oracle database metrics

BC-DB-ORA-CCM

Sybase database metricsBC-DB-SYB

Early Watch Alert

SV-SMG-SER-EWA

CCMS / RZ20BC-CCM-MON