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Frequently Asked Questions for System Monitoring

The frequently asked questions are grouped in the following categories:

(lightbulb) Your Help is required!

We are constantly finding new questions in the area of System Monitoring. Therefore your feedback is important. If you have any questions which could be helpful for other visitors of this Wiki, please let us know. You can provide us feedback with the comment tab on this page.

General Questions
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    SysMon FAQ 01 (Technical Operations) — Is product XYZ supported by the monitoring infrastructure?
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    SysMon FAQ 01 (Solution Manager) — Is product XYZ supported by the monitoring infrastructure?
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    SysMon FAQ 02 (Solution Manager) — I am currently using a CEN on my SAP Solution Manager 7.0. Can I still use a CEN on SAP Solution Manager 7.1 or do I have to switch to the new Monitoring and Alerting Infrastructure during an upgrade?
  • Page:
    SysMon FAQ 02 (Technical Operations) — I am currently using a CEN on my SAP Solution Manager 7.0. Can I still use a CEN on SAP Solution Manager 7.1 or do I have to switch to the new Monitoring and Alerting Infrastructure during an upgrade?

Configuration
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    SysMon FAQ 03 (Technical Operations) — I am using the default host templates provided by SAP. They always monitor all file system on the host. But I want to restrict this to monitor only specific file systems. What can I do?
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    SysMon FAQ 13 (Technical Operations) — Can I also monitor a clustered database?
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    SysMon FAQ 10 (Technical Operations) — I want to know more about the incident settings of alert
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    SysMon FAQ 03 (Solution Manager) — I am using the default host templates provided by SAP. They always monitor all file system on the host. But I want to restrict this to monitor only specific file systems. What can I do?
  • Page:
    SysMon FAQ 10 (Solution Manager) — I want to know more about the incident settings of alert
  • Page:
    SysMon FAQ 13 (Solution Manager) — Can I also monitor a clustered database?

Alert Inbox
  • Page:
    SysMon FAQ 07 (Technical Operations) — How is the priority of an alert calculated in the Alert Inbox? What is the difference between the alert severity and alert priority?
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    SysMon FAQ 09 (Technical Operations) — I want to define custom alert reactions when an alert is triggered in the Monitoring and Alerting Infrastructure. How can I do this?
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    SysMon FAQ 07 (Solution Manager) — How is the priority of an alert calculated in the Alert Inbox? What is the difference between the alert severity and alert priority?
  • Page:
    SysMon FAQ 09 (Solution Manager) — I want to define custom alert reactions when an alert is triggered in the Monitoring and Alerting Infrastructure. How can I do this?

Common Issues
  • Page:
    SysMon FAQ 04 (Technical Operations) — I can see no information about OS virtualization on my Windows host.
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    SysMon FAQ 06 (Technical Operations) — On instance level the number of ABAP short dumps and/or ABAP syslog entries shows wrong (too high) values.
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    SysMon FAQ 08 (Technical Operations) — I have some issues regarding system monitoring an want to open a customer message. Which support component should I choose?
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    SysMon FAQ 11 (Technical Operations) — When I click on the button “Maintain Global Recipients”, I get the error "No POWL object types are assigned to you. Please inform your system administrator "
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    SysMon FAQ 12 (Technical Operations) — In the Extractor Framework, the DPC PULL CORE extractor is getting inconsistent with the error "PPMS Modeling is not valid, Check PPMS keys"
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    SysMon FAQ 05 (Technical Operations) — The availability of my instance is shown as yellow, although the instance is running. The metric "Instance Status" shows the text "Running but Dialog Queue info unavailable"
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    SysMon FAQ 14 (Technical Operations) — I have activated auto-notifications on global/template/alert level. However, auto-notifications are not being created, although I can create notifications manually from the alert inbox.
  • Page:
    SysMon FAQ 04 (Solution Manager) — I can see no information about OS virtualization on my Windows host.
  • Page:
    SysMon FAQ 05 (Solution Manager) — The availability of my instance is shown as yellow, although the instance is running. The metric "Instance Status" shows the text "Running but Dialog Queue info unavailable"
  • Page:
    SysMon FAQ 06 (Solution Manager) — On instance level the number of ABAP short dumps and/or ABAP syslog entries shows wrong (too high) values.
  • Page:
    SysMon FAQ 08 (Solution Manager) — I have some issues regarding system monitoring an want to open a customer message. Which support component should I choose?
  • Page:
    SysMon FAQ 11 (Solution Manager) — When I click on the button “Maintain Global Recipients”, I get the error "No POWL object types are assigned to you. Please inform your system administrator "
  • Page:
    SysMon FAQ 12 (Solution Manager) — In the Extractor Framework, the DPC PULL CORE extractor is getting inconsistent with the error "PPMS Modeling is not valid, Check PPMS keys"
  • Page:
    SysMon FAQ 14 (Solution Manager) — I have activated auto-notifications on global/template/alert level. However, auto-notifications are not being created, although I can create notifications manually from the alert inbox.