Workflow Monitoring Troubleshooting Guide
If you no data is displayed in the BPM Workflow Monitoring application proceed as follows:
- Click the link in the BPM Workflow Monitoring application to open the system (technical) monitoring application. Check whether you can see entries in the following sub-trees: If you do not see those sub-trees at all or if you just see grey metrics proceed with the next step.
- Launch the MAI Support Servlet to double-check the configuration and to check for potential errors occurred during metric collection with the following url: http(s)://<host>:<port>/tc~smd~agent~application~e2emai/servlet/MAI Go through the Agents belonging to the corresponding managed system and press the button "Show Current Configuration". Look for "SAP_ITSAMGalaxyProcessStatisticsProviderMBean" resp. "SAP_ITSAMGalaxyTaskStatisticsProviderMBean". If you don't find such Strings in none of your Agents, the system monitoring template assignment is incorrect. In this case proceed with step 4.
- If the configuration looks fine press the button "Show Last Collection Errors". If there are exceptions related to class "BpmMonCollector" there might be open issues in the managed system configuration. Go through the managed system configuration and look for errors that might be related. For instance, there might be an authorization issue because user SM_COLL_<SID> has not been created yet or because role "SAP_BPM_SolutionManager" has not been assigned (yet).
- Launch the Technical Monitoring (System Monitoring) configuration for your managed system and make sure that template "SAP Netweaver CE 7.31" has been assigned to the Technical System.