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Symptom

You are using the self-service password reset of SAP NetWeaver Identity Management and are experiencing the following issues:

o Random authentication questions, including the questions that user has not defined the answers for, are displayed in the self-service password reset Step 2 (Verify Identity).

o The correct answers to the authentication questions are provided by user in the self-service password reset Step 2 (Verify Identity), but the password reset still fails.

Keywords

Troubleshooting, IC, Identity Center, IdM, authentication

Related SAP Note

SAP Note 1639175

Additional Information

7.2: SAP NetWeaver Identity Management Identity Center Implementation Guide - Self-service password reset

7.1: SAP NetWeaver Identity Management Identity Center Implementation Guide - Self-service password reset

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