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Administrative user cannot access application. Missing authorizations.


Troubleshooting, IdM, UI error,configuration


Access denied; Service is down
Could not get MSKEY for logged-in user


  • Make sure the access to the backend Identity Management database has been configured correctly. See SAP Note below.
  • Make sure the authorizations for the administrative user have been configured correctly. See the documentation at and
    • Solution Operation Guide
    • Installing and Configuring the IdM UI (Follow the link behind "Master Guide and Installation Guides").
      His solution is also valid for higher releases of SAP NetWeaver Identity Management and of SAP NetWeaver.

Related SAP Note

SAP Note 1573750

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