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An error occured while trying to connect to the provider.


In most of the cases it refers to a wrong configuration. This might be an issue related to

  • Single Sign-On (SSO) is not configured properly
  • Connection between the front end and back end went wrong
  • Problem in the backend


  • UWL Connection failed
  • UWL Connector error


In your Universal Worklist Inbox, from within the iView menu, choose Display Connection Status.
The connection status of the defined systems are shown in a table. If the connection test was successful the status is Successful.
Otherwise the status is Exception occured. In addition some information about the exception is displayed in the table.

You might also want to check section (UWL)Is connector registered?

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