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Keywords

Edit job, promotion management

Description

The promotion management application freezes when I try to edit an existing job. The application freezes due to one of the following reasons:

1. If the source and destination system names do not exist in Manage System page
2. If you change the source or destination system password.
3. If the source system is down.

Solution

1. If the source and destination system names do not exist in the Manage Systems page, you need to add them.
a. Log on to CMC.
b. Launch Promotion Management.
c. Go to Settings > Manage Systems.
d. Add source and destination systems.
Note: You must enter the same source and destination system names you provided while creating the existing job.

2. If you change the source or destination system password.
There is no workaround for this scenario, you need to create a new job.

3. If the source system is down.
Ensure the source system is up and running.

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